TG Supervisor

Odawa Casino Resort

Job Description

Job Title:

Table Games Supervisor

Reports To:

TG Shift Manager

Department:
Table Games

Minimum Pay Rate: $20.00 per hour

Job Code: TGSP

Pay Grade: TG4

Date Written: 06/19/2015

Revision Date: 01/01/2024

Job Summary:

Responsible for the successful operations of the Table Games area, assuring game protection, and that Guests have a memorable gaming experience.

• Makes recommendations to hire, terminate, promote, demote, transfer, provide training opportunities, recommends merit increases, evaluates performance, completes all written documentation in regard to Annual Evaluations, creates and adjusts performance standards, provide for the fair and equitable treatment of all Team Members.
• Foster a culture of learning and development; support individual growth through continuous feedback to achieve personal and professional goals.
• Exhibits Leadership skills through the continuous evaluation, guidance and encouragement of Team Members.
• Conducts oneself in a positive and professional manner, acting as a role model for all Team Members.
• Greet all guests and Team Members in a friendly, open manner.
• Maintain knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
• Recommends process and customer service improvements, innovative solutions, policy changes and/or major variations from established policy.
• Monitors gaming play on assigned tables for mistakes, fills, credits, money changes, and game protection.
• Interacts with guests to provide a memorable gaming experience.
• Enforces Table Games Policies and Procedures.
• Compiles paperwork as required for assigned shift.
• Keeps the Table Games Shift Manager informed of status of assigned
  
  Table
  
  Games.
• Handles minor disputes and corrects mistakes on assigned tables.
• Monitors guest consumption and respond according to TIP Straining.
• Responsible for following established departmental procedures and all applicable laws andshow responsibility by practicing methods that were taught through our TIPS program.
• Uses effective approaches for choosing a course of action or develops appropriate solutions to issues that mayarise.
• Enters table game and player data into computer system.
• Attend all meetings as required.
• Complete all required training satisfactorily.
• Maintain the highest level of confidentiality at all times.
• Work at other properties as needed.
• Performs all other job related duties as assigned within the scope ofthe position.

System Access:
Synkros

We create excitement and memories.

We create a culture that provides:

1. A fun, rewarding, safe, and consistent environment for our Team Members.

2. A warm reception, welcoming environment, and friendly atmosphere.

3. An optimal entertainment experience through exceptional service.

4. Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.

5. A contribution and connection to the community.

Preference:
Applies to Native Americans in accordance with applicable tribal law.

• Must have a high school diploma or equivalent.
• Must have two (2) years of experience in Table Games including (1) year supervisory trainingor experience.
• Must be proficient in three (3) major games offered at Odawa Casino Resort;
  Blackjack plus Roulette, Craps, and/or Poker.
• Must be able to pass an audition/test based on previous Table Games experience.
• Must have knowledge of (TMICS) Tribal Minimum Internal Control Standards.
• Must be able to efficiently supervise up to eight (8) games during a shift.
• Must have excellent communication skills as demonstrated during audition, introductory period, throughout employment atOCR.
• Must be able to stand for long…