IBH: Assistant Housekeeping Manager

Overview

Inn at Bay Harbor is a Boyne Resorts property nestled on the shoreline of Lake Michigan. It is a place and experience that is Exactly Like Nothing Else.

• A free Golf Pass and Ski Pass for both you and your family
• Adventure Center privileges at both The Highlands and Boyne Mountain
• Up to 50% off at the various Boyne Resorts Restaurants
• 30% off Spa treatments at the Inn at Bay Harbor and Boyne Mountain
• Free Passes to Avalanche Bay Water Park at Boyne Mountain
• Discounts on Boyne Resorts lodging for Friends and Family
• Tuition Reimbursement
• PTO and Paid Sick Leave
• Health/Dental/Vision Insurance

• Supervision and Leadership:
  • Assist in managing and supervising housekeeping staff, including room attendants and house aids.
  • Train, motivate, and develop housekeeping staff to meet and exceed performance standards.
  • Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and adherence to hotel standards.
• Operational Efficiency:
  • Ensure that rooms and public areas are cleaned according to the company’s established standards.
  • Monitor inventory levels of cleaning supplies and equipment, and order supplies as necessary.
  • Assist in the implementation of departmental policies, procedures, and quality control measures.
  • Support the Housekeeping Manager in maintaining a safe and efficient work environment by ensuring compliance with health and safety regulations.
• Guest Satisfaction:
  • Respond to guest inquiries, requests, and concerns in a timely and professional manner.
  • Ensure that guest rooms and public spaces meet cleanliness and comfort standards for an exceptional guest experience.
  • Work with the front desk and maintenance departments to address guest concerns related to housekeeping.
• Administrative Support:
  • Assist with department budgeting and cost control, ensuring efficient use of resources.
  • Assist in preparing reports related to occupancy, cleaning times, and departmental performance.
  • Oversee the laundry and linen processes to maintain inventory and quality standards.
• Team Collaboration and Communication:
  • Work closely with the Housekeeping Manager to plan and coordinate department goals and objectives.
  • Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
  • Participate in department meetings and training sessions to ensure continuous improvement in operations.

• Experience:
  • Previous experience in housekeeping or a similar role, preferably in a hotel or hospitality setting.
  • Strong leadership and team management skills.
  • Knowledge of cleaning and sanitation techniques, tools, and equipment.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Excellent attention to detail and organizational skills.
  • Strong communication skills, both verbal and written.
  • Basic computer skills, including familiarity with housekeeping software and Microsoft Office.
  • Ability to work flexible hours, including weekends and holidays.
  • A high school diploma or equivalent (a degree or certification in hospitality management is a plus).
• Physical Requirements:
  • Ability to stand,, and bend for long periods of time.
  • Must be able to lift and carry up to 50 pounds.
  • Ability to work in various indoor and outdoor environments, including exposure to cleaning chemicals and materials.