Valet Parking Attendant- Part Time

Odawa Casino Resort

Job Description

Position Title:

Valet Parking Attendant

Reports To:

Transportation Supervisor

Department:
Transportation

Job Code: VALET

Date Written: 04/24/2013

Last Update: 10/15/2026

The Valet Parking Attendant serves as a key guest-facing representative of Odawa Casino Resort by providing exceptional valet, transportation, and arrival experience services. This position is responsible for the safe and efficient handling of guest vehicles, maintaining the security of vehicles and keys, and creating a welcoming first and last impression for guests. The Valet Parking Attendant performs duties in all weather conditions and supports transportation operations through a commitment to safety, hospitality, professionalism, and operational excellence.

• Greets and welcomes guests in a friendly, professional, and courteous manner, creating a positive first and last impression of Odawa Casino Resort.
• Provides exceptional guest service consistent with the organization's mission, values, and service standards.
• Maintains knowledge of current promotions, events, amenities, and resort offerings to assist guests effectively.
• Responds promptly and professionally to guest inquiries, requests, and concerns.

• Safely parks and retrieves guest vehicles while prioritizing guest satisfaction and safety.
• Maintains security of guest vehicles and personal property while vehicles are in the Resort's possession.
• Reports accidents, vehicle damage, incidents, or security concerns immediately to management and/or Security.
• Accurately receives, stores, issues, and tracks vehicle keys in accordance with established procedures.
• Reconciles valet claim tickets and vehicle records with a high degree of accuracy.

• Provides transportation services, including chauffeur and shuttle operations, as assigned.
• Operates company vehicles safely and in compliance with all traffic laws, DOT requirements, and company policies.
• Communicates effectively using two-way radio systems and other communication equipment.

• Maintains the valet area, front entrance, vestibule, and surrounding guest arrival areas in a clean, organized, and presentable condition.
• Removes debris, sweeps walkways, cleans glass surfaces, and assists in maintaining a safe environment for guests and Team Members.
• Follows all departmental safety standards and immediately reports unsafe conditions.

• Demonstrates professionalism and serves as a positive role model for Team Members.
• Maintains accurate records, documentation, and reports as requested.
• Attends required meetings and completes all required training programs.
• Maintains confidentiality of sensitive guest, employee, and company information.
• Assists at other properties, departments, or locations when operationally necessary.
• Performs other duties assigned within the scope of the position.

All Team Members are expected to demonstrate behaviors consistent with Odawa Casino Resort's Mission and Values by:

• Creating memorable guest experiences.
• Demonstrating professionalism and accountability.
• Working collaboratively as part of One Team.
• Maintaining integrity and ethical conduct.
• Embracing continuous learning and improvement.
• Taking ownership of responsibilities and outcomes.

Bringing you the THRILL of the win and the FUN of the game, served with a

side of real-deal HOSPITALITY.

We create a culture that provides:

System Access:
None

• High school diploma or equivalent preferred.
• Valid Michigan Chauffeur License or Commercial Driver's License (CDL) with Passenger (P) endorsement required.
• Must possess a valid DOT Medical Card and maintain eligibility.
• Must have a minimum of two (2) years of licensed driving experience.
• Must be insurable under Odawa Casino Resort's insurance carrier requirements.
• Must be able to obtain a gaming license in accordance with the regulations established by the LTBB Gaming Regulatory Commission and be able to serve in the position under any other applicable law.

• Previous customer service, hospitality, valet, transportation, or related experience preferred.
• Basic mathematics and cash-handling skills preferred.

• Ability…