AV Production-IT Technician

Odawa Casino Resort

Job Description

Job Title:

AV Production/IT Technician

Reports To:

Senior IT Manager

Department: MIS

Job Code: LDAVPR

Date Written: 10/01/20216

Job Summary:

Under the direction of the Senior IT Manager, the AV Production/IT Technician serves as the primary point of contact for all AV production needs of Odawa Casino Resort. This position coordinates AV production activities; ensures AV production systems are maintained and kept current with industry technology; maintains an inventory of backup components and supplies; operates, maintains, programs, and troubleshoots advanced audio, video, and lighting equipment;

and performs scheduled preventive maintenance and firmware/software upgrades.

• Serve as the primary technical lead for all audio, video, lighting, projection, and production operations across Odawa Casino Resort, ensuring successful planning, setup, execution, and breakdown of events, conferences, concerts, promotions, and special productions.
• Coordinate all aspects of event production, including pre-event planning, technical rider review, communication with artists, clients, conference organizers, outside production companies, and post-event follow-up activities.
• Install, configure, operate, maintain, troubleshoot, and perform preventive maintenance on professional audio, video, lighting, projection, media control, digital signage, paging, and related AV systems to ensure reliable operation and optimal performance.
• Provide technical leadership, guidance, training, and support to AV Production Assistants and other team members, promoting operational excellence, safety, and professional standards.
• Monitor, maintain, and manage production equipment inventory, including equipment security, storage, transportation, replacement components, and recommendations for upgrades, purchases, and vendor selection.
• Research, evaluate, procure, and implement production equipment, hardware, software, and related technologies; obtain vendor quotations and provide technical recommendations to support organizational needs.
• Deliver exceptional customer service while interacting professionally with artists, vendors, guests, clients, and team members, serving as a positive representative of Odawa Casino Resort.
• Maintain working knowledge of current and upcoming events, entertainment programs, promotions, and operational activities to effectively support production requirements.
• Provide support for basic information technology functions, including the installation, deployment, maintenance, and troubleshooting of PCs, printers, and related technology equipment; assist with general IT projects as assigned.
• Maintain confidentiality of sensitive information; attend required meetings and training; support operations at other enterprise locations as needed; and perform other duties within the scope and responsibility of the position.

AV control and management systems, digital signage systems, IT ticketing systems, network management tools appropriate to assigned job responsibilities, and Microsoft 365.

Bringing you the THRILL of the win and the FUN of the game, served with a side of real-deal HOSPITALITY.

We create a culture that provides:

• High school diploma or equivalent required.
• An associate or technical degree in broadcast technology, electronics, computer networking, or a related field is preferred.
• Three (3) years of experience in the audio/visual or related industry is preferred, with at least two (2) years of…