Retail Assistant Store Manager

Join the Sweetest Team as an Assistant Store Manager!

Position: Assistant Store Manager

Location: Petoskey, MI (1050 Bay View)

Pay: Starting range at $50,000 annually

Hours: Full-time, flexibility required (days, evenings, weekends, and holidays)

At Kilwins, we’ve been delighting customers with handcrafted chocolates, fresh fudge, and creamy ice cream since 1947. Our mission? To spread joy one sweet treat at a time! If you’re a natural leader with a passion for creating memorable experiences, this is your chance to shine and grow with a brand that values integrity, fun, and quality.

As an Assistant Store Manager, you’ll be a key leader, helping to ensure our store runs smoothly and that every guest experiences the magic of Kilwins. You’ll support the Store Manager in overseeing daily operations, driving sales, managing staff , and maintaining the highest standards of quality and service.

• Deliver an exceptional Kilwins experience to every guest.
• Lead and train the team to perform all aspects of Kilwins’ operations, including chocolate crafting, fudge making, and ice cream scooping.
• Assist in managing labor, overhead, and food costs.
• Supervise, coach, and develop team members to their fullest potential.
• Ensure the store is clean, organized, and fully stocked with our signature treats.
• Support online sales and operations when needed.
• Step into the Store Manager role when necessary.
• Identify opportunities for improvement and execute solutions to enhance store performance.
• Create a fun and welcoming environment for team members and customers alike.

• Leadership skills with the ability to coach and motivate others.
• A passion for customer service and creating positive experiences.
• Strong organizational and multitasking abilities.
• A team-oriented mindset with excellent communication skills.
• Previous retail or hospitality management experience preferred.
• Knowledge of food handling and sanitation procedures is a plus.
• Proficiency with Microsoft Office tools (Outlook, Excel, Word).

• Competitive pay range starting at $50,000 annually and benefits.
• Opportunities for growth and career development.
• A fun and supportive team atmosphere.
• The chance to work in a sweet environment surrounded by chocolate, fudge, and ice cream every day.

If you’re excited to lead, inspire, and make every day a little sweeter, we’d love to hear from you!

Candidates offered employment must successfully complete a pre-employment background check and drug screening before beginning work.

This position is not eligible for visa sponsorship.

Kilwins is a drug-, smoke-, and vape-free workplace and an Equal Opportunity Employer.