Fine Dining Services Manager

Odawa Casino Resort

Job Title:

Fine Dining Services Manager

Reports To:

Executive Chef and Executive Restaurant & Bar Manager

Department:
Sage Restaurant

Job Code: SGRMGR

Pay Grade: FBMGR-2

Date Written: 10/08/2021

Revision Date: 06/26/2025

Job Summary:

Responsible for overseeing all aspects of the dining experience in the Sage and Prestige Lounge. Ensure excellent guest service, maintain high food and service standards, and ensur the highest level of customer satisfaction is achieved by the Team Members on their assigned shift. Creates a warm and welcoming environment for guests while also ensuring the restaurant’s financial success.

• Has authority to hire, terminate, promote, demote, transfer, provide training opportunities, recommend merit increases, evaluate performance, create and adjust performance standards, create and/or delegate staff scheduling to optimize performance and productivity, invoke disciplinary action and demonstrate for the fair and equitable treatment of all Team Members.
• Fosters a culture of learning and development, supports individual growth through continuous feedback to achieve personal and professional goals.
• Exhibits Leadership skills through the continuous evaluation, guidance, and encouragement of Team Members.
• Conducts daily pre-shift meetings.
• Maintain a positive and professional approach with Team Members and guests.
• Fill in wherever needed when short on staff.
• Lead and mentor a team of servers, bartenders, and support staff to ensure a high standard of service and professionalism.

• Oversee the quality and presentation of food and beverages, ensuring they meet the restaurant’s standards. This may involve working with the Executive Chef to develop menus and ensure timely service.
• Implement and maintain operational procedures and standards for service, cleanliness, and quality.
• Handle all aspects of guest relations, ensuring that every guest has a memorable dining experience.
• Solicits guest feedback by direct interaction and comment cards.
• Resolve guest complaints and issues in a timely and professional manner.
• Monitors guests’ consumption of alcohol and intervenes as necessary according to company policy.
• Manages the dining room environment, including cleanliness, ambiance, and overall presentation.
• Conducts daily inspection of dining and kitchen areas.
• Oversee inventory, ordering supplies, and ensuring proper maintenance of equipment.
• Works closely with other departments to plan and coordinate special events, such as VIP private dinners or parties, ensuring they are executed smoothly.

• Must utilize Point of Sales (POS) systems, input menus, and process all reports as necessary.
• Adheres to and enforces regulatory, departmental and company policies and procedures.
• Maintains knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
• Required to work liquor control system and troubleshoot if necessary.
• Communicates variances from the established budget to the Executive Chef.

• Process payroll through the company approved system on a weekly basis.

• Completes the required daily financial tools and reports.
• Analyzes restaurant profit and loss statements monthly.
• Maintains fiscal responsibilities.
• Complete the required daily financial reports.
• Track server sales.
• Work closely with Security and Surveillance to maintain processes and integrity of policy and service in a highly regulated environment.
• Place orders for dining room and kitchen supplies.
• Conducts monthly inventory for all dining and kitchen areas.
• Maintain a clean, organized, safe and comfortable work environment for Team Members and guests.
• Attend all meetings as required.
• Complete all required training satisfactorily.
• Always maintain the highest level of confidentiality.
• May work at other properties as needed.
• Perform all other duties as assigned within the scope of the position.

System Access:
Synkros, Agilysys Info Genesis, and Food Track

Upholds Odawa Casino Mission statement in all aspects of position:

We create excitement and memories.

We create a culture that provides: