Donation Attendant

Description

The Donation Attendant provides donors with exceptional customer service while helping them deliver donated items. Promotes Goodwill Northern Michigan and donor loyalty. Maintains the organization of the donation door area and upkeep of salvage.

• Greets donors at the donation door and unloads donated goods from vehicles.
• Operates forklift, pallet jack, and compactor.
• Sets up and takes down gaylords/pallets.
• Safely operates overhead doors.

• Support the mission and vision of Goodwill Industries of Northern Michigan.
• Perform work in a safe manner by observing all Goodwill safety policies and procedures.
• Interact with all Goodwill team members, clients, and customers in a professional manner.
• Respect the diversity of others, including but not limited to those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non‑visible disabilities.
• Greet donors at their vehicle in the donation drive.
• Maintain excellent customer relations at all times.
• Unload donated goods from donors’ vehicles.
• Handle donations in an appropriate and safe manner.
• Handle multiple donors at the same time.
• Offer donors donation vouchers.
• Thank donors for donating to GINMI.
• Assist in processing donated goods as needed, sorting goods as required.
• Assist in maintaining essential supplies and equipment at production stations.
• Maintain a clean and safe work area at all times.
• Work independently, remain focused and follow through, and work as part of a team.
• Be flexible in a multi‑duty environment.
• Assist as needed in transporting large items to and from the sales floor.
• Perform other duties as assigned by manager.

• Some high school is preferred.
• Ability to be trained to operate forklift and trash compactor is required.

• Self‑motivated.
• Ability to work independently.

• Standing, lifting, carrying, pushing, pulling, bending, kneeling, reaching, walking, hearing, seeing, twisting and turning.
• Use of pallet jack.
• Medium lifting – 20 to 50 pounds.
• Occasional heavy lifting – 50 to 100 pounds of force.
• Work environment involves a combination of indoors and outdoors.
• Work environment can sometimes be hectic with occasional high stress.

The above statements are intended to describe the general nature and level of the work being performed by an individual assigned to this work. This is not an exhaustive list of all duties and responsibilities. Goodwill Industries of Northern Michigan management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Entry level

Full‑time

Management and Manufacturing

Non‑profit Organization Management

Petoskey, MI