Transportation Supervisor

Job title:

Transportation Supervisor

Reports To:

Facilities Manager
Department:

Transportation

Job Code:

TSP
Date Written:

January 19, 2002
Revision Date:

October 15, 2026

The Transportation Supervisor oversees the daily operations of the Transportation Department, including Shuttle and Valet services, while ensuring the safe, efficient, and professional operation of all company vehicles. This position serves as a working supervisor responsible for providing leadership, scheduling, training, operational support, and regulatory compliance for transportation services. The Transportation Supervisor partners with the Facilities Manager to maintain exceptional guest service standards, ensure vehicle fleet readiness, and support departmental goals and organizational objectives.

• Make recommendations to hire, terminate, promote, demote, transfer, provide training opportunities, recommend merit increases, evaluates performance, creates and adjusts performance standards.
• Supervise, schedule, and act as a working supervisor within both shuttle and valet operations as business needs dictate.
• Monitor employee performance, appearance, attendance, and adherence to departmental and company standards.
• Foster a positive work environment focused on teamwork, accountability, continuous learning, and professional development.
• Conduct department meetings and communicate operational updates and organizational information to Team Members.
• Ensure all required departmental training programs, certifications, and new hire orientation requirements are completed.

• Oversee daily shuttle and valet operations to ensure safe, efficient, and guest-focused service.
• Assist in covering staffing shortages, call-ins, and scheduling gaps.
• Transport guests, Team Members, and company personnel as required.
• Maintain thorough knowledge of transportation procedures, safety requirements, emergency protocols, and applicable laws.
• Ensure the highest level of guest service is provided at all times.

• Coordinate and schedule preventative maintenance, inspections, repairs, and licensing requirements for all company vehicles.
• Monitor vehicle condition, presentation, cleanliness, and operational readiness.
• Perform basic troubleshooting and minor vehicle repairs as directed.
• Maintain records related to vehicle inspections, maintenance, fuel usage, passenger logs, accidents, and operational activities.
• Ensure all required certifications, insurance documentation, licenses, and regulatory records remain current.
• Maintain compliance with all Department of Transportation (DOT), Michigan Department of Transportation (MDOT), company, and regulatory requirements.

• Promote and maintain a safe work environment for guests and Team Members.
• Investigate, document, and report incidents, accidents, and complaints.
• Ensure vehicle safety inspections are completed and documented.
• Monitor compliance with transportation safety procedures and company policies.
• Respond appropriately to emergencies and operational issues.

• Prepare reports, maintain departmental records, and analyze operational data.
• Assist with the development and maintenance of departmental procedures, forms, and documentation.
• Identify opportunities for process improvements, service enhancements, and operational efficiencies.
• Attend meetings and complete required training.
• Maintain confidentiality of sensitive company, employee, and guest information.