Testing Center Assistant

Apply for the Testing Center Assistant role at Inside Higher Ed.

The Testing Center Assistant provides support for departmental testing operations, including computer-based and paper/pencil exams, ensuring a secure, comfortable testing environment.

• Administer exams through various delivery systems; proctor make‑up and accommodated tests.
• Greet candidates, verify identification, provide instructions, seat candidates, launch exams, monitor during testing, distribute results, and refer appropriately.
• Prepare testing paperwork, supplies, and computer stations for scheduled assessments.
• Review testing schedules and instructions in advance.
• Compile and evaluate student information to verify testing eligibility; prepare Test Center reports as required.
• Upload and verify test scores, troubleshoot basic software issues, notify supervisor of major errors.
• Coordinate with global help desk centers for complex software problems.
• Maintain up‑to‑date knowledge of Test Center policies, practices, and procedures.
• Travel periodically to the Waukesha County Jail and the WCTC Waukesha Campus to administer exams.
• Register candidates for testing and answer walk‑in inquiries.
• Respond to policy updates and conduct certification exams to qualify as a proctor.
• Communicate department services to students, faculty, and community; answer phones and provide onsite assistance.
• Participate in assignments and special projects as assigned.

• Flexible schedule, including days, evenings, and Saturdays.
• Strong command of Business English grammar, spelling, punctuation, office practices, procedures, and equipment.
• Typing speed of at least 35 words per minute.
• Proficiency in microcomputer operations (data entry, word processing, spreadsheet/database applications).
• Ability to troubleshoot desktop problems such as rebooting, software installation, workstation setup, and printer issues.
• Aptitude for organization, detail, and accuracy; exercise judgment and discretion.
• Data, report, and record compilation and organization skills.
• Effective communication with diverse individuals, including employees, students, clients, and the public.
• Ability to meet testing credentials and pass a federal background check.

• High school diploma plus one year of additional coursework in computers or a related field.
• One year of work experience in customer service or an office environment.

All applicants must attach a Cover Letter and Resume with the online application. This is a casual position up to 14 hours per week, not eligible for benefits. Applicants cannot be current undergraduate or WCTC students.

Annual salary range: $30,000.00–$50,000.00.

Position remains open until filled.