Supply Specialist - National Accounts

Glendale or Pewaukee, Wisconsin - hybrid

The National Accounts Supply Specialist is responsible for delivering high-quality, personalized service to key national accounts. This role will ensure customer satisfaction, manage order processing, maintain online ordering sites, and provide prompt and accurate support for a range of inquiries. Working closely with National Accounts Supply Manager, Supply Chain, logistics teams, and Ecommerce. The representative will play a critical role in maintaining and strengthening relationships with major and emerging national accounts while helping to streamline processes and resolve any issues that arise.

• Provide highest quality customer service and support to Customers, Supply Manager, and National Account Managers.
• Exceptional organizational skills with the ability to manage a high level of emails and work autonomously.
• Process customer orders (via phone, email, website inquiry) ensuring timely delivery and follow-up to customers, including daily responsibility of maintaining backorder and open order reports.
• Efficiently utilize SAP system to enter new store opening orders, determine availability, pricing, delivery and special customer requirements. Check for accuracy and completeness.
• Resolve possible issues concerning fulfillment, products and logistics of customer orders in a professional and solutions-oriented manner. This may involve Fed Ex tracking, freight quotes, rush orders, returns and credit issues among a variety of other requests.
• Collaborate with internal departments (i.e. warehouse, ecommerce, accounts receivable & supply chain) to address customer needs, solve issues, and enhance customer satisfaction.
• Coordinate the delivery of new restaurant opening smallware orders with warehousing team and provide updates on a regular basis.
• Assist Supply manager and Ecommerce team with on-boarding new chains to our online ordering platform.
• Work closely with Accounts Receivable Team to process customer invoices, credits, debits and collect down payments for opening and re-supply orders.
• Candidate must have the ability to learn a broad range of both food service products and vendors.

Associates/bachelor’s degree preferred or 3-5 years related experience.
Proficiency in SAP, Auto Quotes, Magento, Word, Excel and Microsoft Outlook is required.

While performing the duties of this job, the employee must be able to use a keyboard, calculator, and telephone. Frequent sitting, talking, hearing, and occasionally stand, stoop, kneel, crouch, crawl, lift (10 lbs.), and an ability to adjust vision for close vision work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.