Alliance Service Representative II

Alliance Service Representative II

The Alliance Service Representative II supports the day-to-day operations of the Customer Service team in obtaining and processing orders and providing a high level of service to our Alliance customers. The role utilizes and continuously develops product and application knowledge and industry best practices to develop solutions to meet customer needs, as well as develops relationships with customers and vendors to ensure high service levels.

Responsibilities include receiving and entering orders in an accurate and timely manner, processing EDI orders and other electronic orders, providing price quotes to customers, managing projects, providing consistent and timely follow-up on customer inquiries and order status, coordinating deliveries, expediting deliveries when necessary, processing returns, running daily reports, and resolving customer and order issues.

Qualifications include a 2-year business/trade degree preferred or the equivalent in work experience, 3+ years of prior customer service, city desk or sales experience, 3+ years of prior electrical distribution experience preferred, technical ability to understand electrical systems, working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, and email, and working knowledge of SAP software preferred.

Physical requirements include sitting continuously, standing frequently, walking frequently, bending occasionally, reaching frequently, crouching occasionally, kneeling occasionally, balancing occasionally, repetitive motion continuously, pivoting occasionally, pushing/pulling occasionally, grasping continuously, fingering continuously, talking continuously, driving occasionally, desk work continuously, use of a computer continuously, use of a telephone continuously, hearing continuously, exposure to adverse weather & temperature conditions occasionally, and travel occasionally.

Join an experienced team at one of the largest electrical distributors in the United States. Border States has a competitive benefits package which includes but is not limited to:
Health, Dental and Vision Benefits, Accident, Critical Illness, Hospital Indemnity FSA & HSA, Employee Stock Ownership Plan (ESOP), Disability Benefits, 401(k) Retirement Plan, Life Insurance, Employee Assistance Program, Paid Holidays, Paid Volunteer Time, Personal Leave time and more!