Optical Sales Associate

Join to apply for the Optical Sales Associate role at Shopko Optical

We offer a full‑time Optical Sales Associate position in Pewaukee, WI. On‑the‑job training is provided, no experience necessary.

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre‑screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.

• Competitive wages & sales incentives
• Competitive time off package including vacation pay, volunteer pay, paid holidays and a personal day
• Sick pay: eligible teammates accrue sick/safe leave per state law
• Health & wellbeing benefits: medical, life, dental, vision, short‑ & long‑term disability
• Voluntary/Cafeteria offerings
• Employee Assistance Program
• On‑the‑job training & certification
• Teammate recognition program

• Provide excellent customer and patient service according to company and Optical Center standards
• Analyze patient eyewear needs
• Recommend specific lenses, lens coatings and frames to satisfy patient needs
• Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions
• Order and dispense eyewear accurately and professionally
• Assist patients with proper frame repairs and adjustments
• Show patients how to insert, remove and care for their contact lenses
• Assist optometrist with case histories and screenings

• Maintain a complete knowledge of third‑party plans and claims
• Explain promotions and special lens offerings to patients and customers
• Balance accounts
• Prepare work orders containing specific instructions for Optical Lab
• Process medical billing information
• Ensure proper merchandising of frame inventory

• High school graduate or equivalent
• Maintain license as required by state
• To become certified, teammate must complete Shopko OCE certification requirements and calendar modules
• Previous experience in an office and/or optical dispensing is preferred
• Able to handle multiple customer interactions/phone calls at a time
• Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing

• Ability to effectively communicate at all levels within the organization through written and two‑way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10 to 20 pounds
• Ability to see (near, distance, color, and depth perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support company objectives and personal development

Location:

Pewaukee, WI

Employment type:

Full‑time

Seniority level:
Entry level

Job function:
Retail / Optical Sales Associate