Salesforce Business Process Analyst

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** 8. CONTACTING US
** Business Process Analyst page is loaded## Salesforce Business Process Analyst remote type:
Hybrid locations:
Pewaukee, WI - USAtime type:
Full time posted on:
Posted Todayjob requisition :
JR11712
** We are Generac, a leading energy technology company committed to powering a smarter world.
** Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

As a
** Salesforce Business Process Analyst
** at Generac, you will serve as a key business partner to optimize sales processes, enhance CRM functionality, and deliver actionable insights via reporting and dashboards. This role bridges the gap between business needs and Salesforce capabilities, acting as a liaison in the partnership with users on the business side and IT implementation teams.

This position is responsible for partnering with stakeholders on business and IT teams to continuously improve our Salesforce instance and support business critical functions. In addition, this role will partner closely with sales users to support onboarding and continuous tool training for new and improved functionalities. The successful individual will identify gaps in processes and provide recommendations based on data and analysis to improve ongoing processes.
** Salesforce Administration and Optimization:
*** Maintain and enhance Salesforce workflows, customizations, and integrations to align with business goals.
* Manage intake process for sales user enhancement requests and requests for new reporting/dashboards
* Ensure data integrity and accuracy through regular audits and updates.
* Collaborate with other departments and teams across Generac to leverage Salesforce best practices and build consistency across roles
** Salesforce Performance Analytics:
*** Partner with sales leaders to build consistent reports, dashboards, leaderboards, and forecasting to help inform and drive business decisions
* Track key KPIs, create user surveys, and collect feedback to ensure consistent and effective user adoption; provide insights to internal stakeholders.
* Ensure a deep understanding of data flow and system integration with other sales platforms within the business to ensure a seamless flow of information across systems
* Partner with Analytics teams to ensure reporting and dashboarding rules of engagement are clear across different reporting platforms
* Partner with Analytics teams to understand key trends in sales processes to recommend deep dive analyses and opportunities for continuous improvement
** Ongoing Sales Training & Support:
*** Deliver training sessions for sales users on features and updates.
* Partner with Sales Communications team to message key process changes and the “what’s in it for me” behind them.
* Partner with Sales Training team and Sales leadership to support new Sales onboarding training
* Design and maintain training resources such as step by step instructions, tutorial videos and FAQs
** Operational Excellence:
*** Implement automation solutions to reduce manual effort, improve sales productivity, and surface revenue generating opportunities.
* Identify opportunities to streamline sales processes using Salesforce tools
* Leverage data analytics to identify program performance and analyze elements for…