IIoT Solutions Specialist

Description

The PdM Solutions Advisor is responsible for helping industrial customers strengthen their maintenance and reliability programs through predictive maintenance (PdM) and connected technologies. This position combines reliability and maintenance expertise with consultative skills to help customers translate equipment data and insights into measurable improvements in uptime, performance, and cost savings.

The ideal candidate brings experience in reliability, maintenance, or predictive technologies and an enthusiasm for applying those skills in the evolving world of predictive maintenance (PdM) and Industrial Internet of Things (IIoT). You’ll work directly with customers while collaborating with Trico’s internal technical experts to ensure smooth deployment, integration, and adoption of Trico’s connected technologies. This is a customer‑facing role at the intersection of reliability, technology, and continuous improvement.

This is a pivotal role that directly contributes to Trico’s vision of “integrating data and analytics to solve tomorrow’s problems.”

• Lead onboarding of new PdM sensor customers and sites, including installation planning, connectivity verification, and customer orientation.
• Coordinate with internal stakeholders to ensure timely, accurate setup and data flow.
• Develop and maintain onboarding templates, installation guides, and troubleshooting documentation.
• Provide technical and consultative support to customers and distributors throughout deployment and adoption.

• Partner with internal technical teams to interpret PdM and machine health data trends and connect insights to real‑world reliability and cost improvements.
• Translate insights into recommendations tied directly to ROI, asset uptime, and maintenance performance.
• Collaborate with Reliability Engineers, Maintenance Managers, and Planners to integrate connected solution insights into existing workflows (CMMS, PdM tools, oil analysis programs).
• Develop ROI‑based business cases demonstrating measurable customer value from solution adoption.

• Use investigative interviewing techniques to deeply understand customer operations, challenges, and decision drivers.
• Support the sales process by providing technical consultation and customer data insights that advance opportunities. Address customer inquiries with technical guidance, product selection support, and assistance with quoting, ordering, and installation.
• Serve as the internal “voice of the customer,” providing structured feedback to Product Management and Engineering for continuous product and process improvement.
• Document all customer interactions and activities within the CRM system to maintain visibility and pipeline accuracy.

• Deliver training sessions for customers, distributors, and sales colleagues to expand understanding and adoption of condition‑based monitoring offerings.
• Stay informed on IIoT and predictive maintenance trends, cybersecurity practices, and competitive technologies.
• Review and analyze internal onboarding and support metrics to identify areas for process improvement.

Trico’s culture sets us apart from other employers – we have low employee turnover to prove it. While we are organized into self‑managing teams, we work as one group to deliver innovative and reliable solutions that help our customers protect and extend the life of their industrial equipment.

In addition to offering trust, stability, transparency, and respect to our employees, it’s a fun and casual work environment where every employee has the opportunity to contribute and grow their talents. Additional benefits include:

• Standard benefit programs – 3% company contribution to 401k, Medical, Dental/vision, Life, Disability, and Long Term Care insurance, contribution to Health Savings Account, Employee Assistance Plan
• Personal Growth – Tuition Reimbursement, Professional Association memberships, paid training, personalized career development projects and opportunities
• Flexible Time Off – PTO available upon hire, PTO carryover…