Coffee Service Route Account Specialist

Base pay range

$22.00/hr - $24.00/hr

Picture your morning: it’s 7:00 am on a Monday. You review your route, load coffee and tea products, and head out to keep our customers stocked and their beverage stations humming. As a Coffee Service Route Account Specialist, you provide route relief when needed, deliver and merchandise products, and make sure every stop receives outstanding service. Your day typically wraps up at 3:30 pm, Monday through Friday, with overtime available when business needs arise.

• Deliver, replenish, and rotate coffee, tea, and related products at each scheduled stop; ensure the beverage station is set to standard.
• Keep equipment clean and operational; complete at least one CQC (Cup Quality Check) every day.
• Escalate customer concerns promptly to the ASM (Area Sales Manager) and ensure issues are resolved to the customer’s satisfaction.
• Follow the daily set schedule to provide reliable delivery and service.
• Handle invoices, inventory counts, and collections on your route.
• Grow revenue per stop by closing distribution gaps on core items, running seasonal and LTO promotions, executing pricing actions, and maintaining perfect merchandising.
• Flag route inefficiencies, customer dissatisfaction, or new opportunities to the ASM when providing route relief.
• Support cycle counts, warehouse tasks, and customer-related projects as assigned by the ASM.Learn brewing equipment basics to perform minor repairs and adjustments.
• Use our customer call framework—the Farmer Brothers Way to Sell—to build loyalty; make additional sales calls when time permits.
• Pitch in with warehouse operations, accounts receivable collections, and customer service activities when needed.

• Typical work schedule:
  Monday–Friday, 7:00 am–3:30 pm; overtime as needed.
• Valid driver’s license required and ability to successfully complete a DOT physical.

• High school diploma or equivalent.
• Route delivery experience is a plus.
• Customer service background preferred; prior food service industry experience desired.
• Clean, strong driving record.

• Mechanical aptitude with company hardware and software.
• Sharp at identifying customer needs and spotting issues, problems, or opportunities.
• Committed to company goals; uses sound business judgment and decisive thinking.
• Strong communicator and active listener; aware of personal impact on others.
• Relationship builder who proactively grows accounts and revenue.
• Independent, self-directed, and effective with customers and teammates.

At Farmer Brothers, we prioritize pay transparency and competitive rewards. The base salary range for this role is provided in the posting and may vary based on experience and qualifications. We apply location-based pay adjustments; work performed in higher-cost markets may include a geographic premium determined by market data and local economic factors. Your specific pay will be discussed during the hiring process based on your work location.

• In addition to base pay, our comprehensive benefits package may include health insurance, retirement plans, and paid time off.
• Our Paid Time Off (PTO) program provides total leave that meets or exceeds applicable state and local requirements where we operate.
• Questions about compensation, including location-based adjustments? Contact Farmer Brothers Human Resources.

Equal Opportunity Employer / Veterans / Disabled

Entry level

Full-time

Other

Food and Beverage Services