Collision Estimator

Join to apply for the Collision Estimator role at Gerber Collision & Glass.

Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1,000 locations and 10,000+ team members across the United States and Canada, we are proud to deliver WOW experiences to every customer while fostering professional growth for our employees.

• In‑Person Position, Monday through Friday, daily
• 2–3 years minimum prior CCC1/Mitchell experience and auto collision estimating required
• 4–5 years prior customer service experience required

The Estimator’s primary responsibility is to provide an exceptional customer experience while creating accurate estimates and coordinating repair needs. The Estimator is the key point of contact for customers, insurance companies, and internal teams, ensuring timely communication, compliance with insurance and company processes, and delivery of high‑quality service that meets our KPIs.

• Document, update, and manage all customer interactions efficiently and accurately.
• Provide customers with accurate, timely information and guide them through the repair process.
• Ensure compliance with insurance client requirements, processes, metrics, and WOW Operating Way procedures.
• Communicate customer requests and needs to the appropriate team members.
• Greet customers with positive energy in person and on the phone.
• Participate in daily “production walks” with the management team as required.
• Support other team members when required and attend training, workshops, and health & safety meetings.
• Maintain store performance by maximizing role KPIs and upholding the company’s Core Values:
  Honesty, Integrity & Respect.

• Knowledge of repairs and OE guidelines.
• High School Diploma or equivalent.
• Basic computer skills.
• Minimum of 1 year of experience in a DRP environment.
• Willingness to complete I‑CAR training.
• Valid driver’s license.

• Strong research and problem‑solving skills.
• Excellent communication and customer service skills.
• Proficiency with estimating tools such as CCC1/Mitchell.
• Commitment to continuous learning and compliance with training requirements.
• Valid driver’s license.

• Annual paid time off (PTO) plans
• 2 weeks of paid parental leave for full‑time employees working a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, prescription drug, dental & vision insurance effective day 1
• 401(k) retirement plan with company match
• Employer‑paid short‑term disability & life insurance
• Additional voluntary life insurance
• Continuing education opportunities
• Free prescription or non‑prescription safety glasses annually
• Annual voluntary uniform stipend

Estimated $90,000 – $140,000+ per year. Commissions are calculated based on location, revenue metrics, sales, and individual performance; subject to the terms of the plan.

Gerber Collision & Glass is proud to be an equal‑opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other protected characteristic.

At The Boyd Group and all affiliated companies, we do not use artificial intelligence or automated tools to screen, assess, or select applicants. All hiring decisions are made by real people who review each application individually.

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit  to learn more about our company.