Night Auditor

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Sincere Hospitality is a brand new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve.

Do you find it easy to be sincere? Do you understand the importance of a great first impression? Do you enjoy the silence of night and think of yourself as a night‑owl? If you relate to any of these qualities, this could be the fulfilling job you are looking for!

• Vacation and Paid Time Off
• Hotel discounts at brand properties
• Holiday Pay for worked holidays
• Birthday Pay: A full paid day on your birthday!
• Referral bonuses

As a pivotal member of the hotel, the Night Auditor is instrumental in shaping the guest experience. Your responsibilities encompass not only administrative tasks but also embody the first point of contact for guests, setting the tone for their stay. In addition, this individual shall be well‑versed on hotel‑brand standards, guest expectations and local area. This position reports to the Front Desk Supervisor and General Manager.

• Warmly and professionally welcome all guests and ensure quality check‑in and checkout experience.
• Handle confidential information, including guest records, with a high degree of integrity.
• Answer and route calls, emails, and in‑person inquiries as appropriate; take guest messages with accuracy.
• Be responsible for cash drawer contents and transactions during shift.
• Maintain and update accurate records using the hotel’s systems, such as the PMS system.
• Demonstrate a keen eye for detail when performing Night Audit functions and procedures.
• Ensure common areas/entryway/lobby is clean, neat, and orderly.
• Promptly and effectively handle guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel’s policies.

• Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met.
• Seek feedback from guests to identify areas for improvement and relay compliments to the team.
• Execute check‑in/check‑out processes with accuracy and efficiency.
• Manage reservations, cancellations, and room assignments to optimize occupancy.
• Ensure reservation and billing accuracy.
• Maintain up‑to‑date records on hotel systems (e.g., out of order rooms, guest requests).
• Manage multiple tasks simultaneously, including guest interactions, phone calls, and administrative duties.
• Maintain an organized and tidy front desk area, contributing to an overall positive guest impression.
• Demonstrate effective communication with housekeeping, maintenance, and other departments to ensure seamless operations.
• Collaborate with team members to find solutions and prevent recurring problems.
• Address and resolve guest issues promptly and tactfully, seeking solutions that align with the hotel’s policies.
• Escalate complex issues to the appropriate supervisor or department when necessary.

• Understanding and timely completion of essential functions & job responsibilities and their impact on the organization.
• Goal accomplishment and problem solving by being resourceful and applying your knowledge.
• Communicating effectively and fostering positive relationships with all other colleagues.
• Attending work on time as scheduled and adhering to attendance policy.
• Understanding and following processes and procedures for documentation and communication of important information.
• Guest Service Scores regarding Loyalty Recognition, Overall Arrival Experience, and Overall Service.

• High School Diploma or GED
• Proficiency in Microsoft Office programs
• Must be available to work morning and evening shifts
• Must be available to work on weekends & holidays

• While performing the duties of this job, the employee is regularly required to stand for an entire shift or for an extended amount of time; use hands to feel or handle and reach with hands and arms.
• The employee is frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear.
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

This job description is not designed to be a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All other tasks must be performed as assigned or required.

Sincere Hospitality is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.