Service Technician

Description

The Service Technician ensures the functionality, safety, and reliability of electrical systems and equipment through skilled troubleshooting and repair. This role requires technical aptitude, commitment to safety, and the ability to provide efficient and high-quality service to a variety of customers.

• Conducts thorough diagnostics to identify and resolve electrical system issues.
• Performs electrical repairs, maintenance, and installations in compliance with industry standards.
• Collaborates with technicians and team members to complete service projects efficiently.
• Interprets technical diagrams, blueprints, and schematics for accurate execution of work.
• Ensures adherence to safety regulations and company standards on all service calls.
• Communicates clearly with customers and team members to explain problems and solutions.
• Engages with clients to understand needs and build long‑term relationships.
• Adapts service delivery to meet the unique requirements of new and existing customers.
• Orders necessary materials and equipment, ensuring timely delivery to support service timelines.
• Maintains accurate service documentation and records of inspections and repairs.
• Responds to emergency service requests during on‑call shifts.
• Keeps up to date with industry developments and technical advancements.
• Performs other duties as required.

• High school diploma or GED.
• Two (2) years of hands‑on experience as a skilled electrician with an emphasis on troubleshooting and repair.
• Valid driver’s license and clean driving record.

• Completion of a certified electrical apprenticeship program.
• Willingness to work flexible hours, including overtime and participation in a 24‑hour on‑call rotation.

OR an equivalent combination of education, certification, and experience that results in the successful performance of the job. Additional education may substitute for required experience on one‑for‑one year basis or vice versa.

• Knowledge of electrical systems, components, tools, and safety standards.
• Knowledge of troubleshooting techniques and repair procedures.
• Skill in diagnosing electrical issues and executing effective repairs.
• Skill in reading and interpreting technical documentation.
• Ability to communicate with clients and team members in a professional anner.
• Ability to work independently or collaboratively in a fast‑paced environment.
• Ability to maintain safety awareness and follow company protocols.

Heavy work environment. Continuous indoor and outdoor work with heavy exposure to extreme physical, ergonomic, and/or emotional hazardous environment. Work requires lifting 50 pounds or more and wearing protective equipment; exposure to extreme weather, noise, hazard; requiring climbing, crawling, lying, and working under pressure.