Retail Associate

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success & growth. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, while providing a fun & exciting treasure‑hunt experience.

As part of our team, you will experience:

• Success: our winning team pursues excellence while learning and evolving.
• Career growth: we develop industry‑leading talent because Ross grows when our people grow.
• Teamwork: we work together to solve hard problems and find the right solution.
• Commitment to diversity, equality & inclusion, and our community. We celebrate the backgrounds, identities, & ideas of those who work & shop with us because our differences make us stronger.

Corporate headquarters are in Dublin, CA, with 3 buying offices in NYC, LA, Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4B, we are a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities and development.

General Purpose

The Retail Associate ensures our customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all customers courteous & friendly, treats fellow associates with respect, efficiently follows all company best‑practice standards, maintains a clean work area, and ensures proper merchandise presentation.

Essential Functions

• Safety is the number one priority: practice safe behaviors; maintain a high level of awareness on the sales floor; keep egress clear; report unsafe conditions.
• Treat all customers and associates with respect and courtesy, greet them with eye contact, smiles, “hello” and say “thank you” at every transaction.
• Assist customers: register‑trained, help merchandise, answer questions politely & knowledgeably.
• Respond promptly to customer service calls and issues; call store leadership when needed.
• Represent and support the company brand.
• Perform cleaning tasks: sweeping, mopping, dusting, wiping counters & mirrors, replenishing restroom supplies, disinfecting high‑touch areas.
• Maintain a professional appearance & adhere to dress code.
• Perform daily sizing & recovery per best practice to keep store neat, clean & organized.
• Expedite new merchandise receipts, merchandise items per presentation guidelines, maintain brand familiarity.
• Understand loss‑prevention awareness, the Shortage Highway, and merchandise protection standards.
• Demonstrate integrity & honesty; safeguard confidential info, cash, credit cards & merchandise.
• Follow MOS policies; process MOS items and notify leadership for disposals.
• Follow cash & refund procedures; handle bankable tenders accurately.
• Show urgency to maximize productivity by executing best practices and minimizing steps.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications & Special Skills Required

• Effectively communicate with customers, associates & store leadership in a friendly, respectful, cooperative & pleasant manner.
• Ability to perform basic mathematical calculations in retail environment.

Physical Requirements / ADA

• Use all store equipment, PDTs, registers and PC.
• Stand, walk, move around store up to 100% of working time.
• Bend at waist, squat, kneel, climb, carry, reach, stoop regularly.
• Occasionally push, pull and lift more than 25 lbs (stockroom shifts: more than 20 lbs).
• Use janitorial equipment, rolling racks, ladders, other assigned supplies.
• Other assignments may require other qualifications.

Supervisory Responsibilities

None

DISCLAIMER

This job description is a summary of the primary duties and responsibilities. It is not intended to be comprehensive or all‑inclusive listing. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to skills, abilities & experience. We are committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, disability, sex, veteran status, marital status, medical condition, genetic information, gender identity, sexual orientation, and other protected categories.