IT Technician

Phenix City, AL
- Full-Time
- Open

This position is not remote and will be based from Phenix City, Alabama.

At Sierra Pacific Industries, we understand our greatest strength is the people who choose to build a career with us. We are a fourth-generation family-owned company that has grown to be one of the largest lumber and millwork producers in the United States. Our more than 6,000 employees are proud to work at our state-of-the-art sawmills and other facilities, including manufacturing, custom wood-framed windows, fabrication, millwork, veneer, cogeneration, trucking, forestry, and other operations.

• We train and promote from within
• Excellent low-cost health benefits
• Retirement plan with employer-paid contributions
• Paid vacation and 10 holidays
• Full Health Benefits Plan (including medical, dental, and vision) with low-cost premiums
• 401(k) with Company Match
• Additional Retirement Contributions
• Company-paid Life Insurance

• Actively support the company IT operations throughout U.S. utilizing strong PC and network knowledge
• Efficiently and effectively troubleshoot and resolve technology issues by phone and/or remote-control tools
• Communicate with users to provide positive results and excellent user experience
• Coach and demonstrate for users best practice problem-solving methods
• Build, diagnose, and repair PCs, laptops, and printers
• Efficiently and conscientiously manage an inventory of computer components and supplies
• Address various and concurrent issues with timely and effective resolution
• Understand file/folder sharing, device sharing, and permissions
• Troubleshoot various network and Wi-Fi issues to completion
• Work effectively within a Help Desk covering multiple time zones
• Install and support Microsoft, IBM i, and other business software and licensing

• Two years’ computer and network problem-solving experience (commercial/large network environment a plus)
• Knowledge of Windows Desktop, Server operating systems, Microsoft Azure, and Active Directory/Entra
• Experience with Microsoft Windows, Microsoft 365, and Exchange
• Working knowledge of TCP/IP, DNS, DHCP, and Group Policies
• Familiarity with remote connection to a business network: VPN, Wi-Fi, WANs, & LANs
• Experience with Zebra label printers is preferred
• CCNA and/or A+ certifications or equivalent education is recommended
• Business network, wireless, and VOIP skills preferred
• Knowledge of anti-virus software and other desktop security products is preferred
• Ability to successfully work both independently and in a team environment

The general wage range for this position at Sierra Pacific Industries is from $24 and $30 per hour, and is dependent upon a number of factors, including, but not limited to: relevant work experience, skill, knowledge, and/or education.

Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans.

We use E-verify to verify the social security number and work authorization of all newly hired employees.

As part of our safety in the workplace policy, an offer of employment is subject to a negative drug screen result.

Because this is more than an invitation, it's a commitment to offer opportunities for personal and professional growth to everyone! We ask people to grow with us and make the company even better.

What does it mean to be part of the Sierra Pacific family? It means you are a valued team member and part of a growing, fourth-generation family-owned, forest products company built on hard work, innovation, and wise investments.