Customer Service Representative; CSR - Lampton

Customer Service Representative – Lampton Love

Join to apply for the Customer Service Representative (CSR) - Lampton Love role at Ergon Inc.

Starkville Gas, a Lampton Love company, in Choctaw, MS, is a family‑owned business with more than 70 years of experience serving homes and businesses across the Southeast. With over 30 locations in 5 states, we are a relationship‑driven organization built on strong connections with our employees, customers, and communities. As part of the Ergon family of companies, we combine the responsiveness and personal touch of a family business with the resources and professionalism of a larger organization.

Our culture emphasizes safety, integrity, and teamwork, and we are dedicated to supporting employee growth while delivering exceptional service.

Based in Choctaw, MS, our Customer Service Representatives play a vital role in shaping the customer experience and representing our company through every interaction. CSRs assist customers by answering incoming calls, addressing questions and concerns, processing payments, and creating propane delivery orders with accuracy and professionalism. They also support daily office operations through filing, scanning, and data entry. This position requires a calm, friendly, and solution‑oriented approach, even in challenging situations, to ensure each customer receives exceptional service.

• Answer incoming phone calls in a courteous and professional manner
• Respond to customer questions, concerns, and requests accurately and efficiently
• Maintain a calm and helpful attitude, even in challenging situations
• Perform general office duties such as filing, scanning, and data entry
• Create propane deliveries after obtaining information from customers
• Accept cash, check, and credit card payments from customers

• High school diploma or equivalent required
• Strong verbal and written communication skills
• Friendly, patient, and professional demeanor
• Ability to handle multiple tasks at once
• Basic computer and typing skills
• Experience with Microsoft Office (Excel, Word, Outlook)
• Experience with Cargas Energy or similar energy/propane software is a plus
• Prior customer service experience is a plus

• Competitive pay
• Medical, Dental, Vision & Life Insurance
• 401(k) with company match
• Paid time off (PTO)
• Employee propane discount
• Stability, support, and room to grow

• Empowered Service:
  Commitment to delivering unparalleled service and fostering stronger relationships with teams and customers.
• Selfless Leadership:
  Lead with compassion and put others first, demonstrating expertise through technical skill and care.
• Purposeful Growth:
  Employee growth and company growth go hand in hand, building legacy together for future success.
• Respectful Relationships:
  Foster a culture of respect, acceptance, and diversity of ideas and people.

Must be able to pass a pre‑employment drug screen and background check. A clean MVR is required. Employment offer contingent upon pre‑employment drug test, background check, and MVR.

We are an EEO/AAP employer.

• Job Title:
  
  Customer Service Representative
• Location:
  
  106 Choctaw Town Center, Choctaw, MS 39350
• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industry: Oil and Gas