Retail Catalog Optimization Specialist

Vital Source® is hiring a Retail Catalog Optimization Specialist to contribute to our Customer Success team.

Vital Source is a mission-driven company delivering affordable, impactful learning to anyone, anywhere.

• Monitor retail demand signals and catalog health to identify gaps in availability, rights, pricing, metadata, or content files
• Develop and maintain dashboards and workflows to track products entering and exiting retail catalogs; surface issues impacting visibility, availability, or customer experience

• Identify and resolve metadata issues affecting product discoverability, feed delivery, and search placement across Google and retail partners
• Optimize metadata to improve onsite search and SEO performance, exercising independent judgment on approach and prioritization

• Coordinate with publishers, providers, and internal teams to secure required rights, pricing, or content needed to fulfill retail demand
• Draft and send targeted outreach to publishers and partners regarding catalog gaps, metadata corrections, and content needs

• Partner with Product, Sales, and Customer Success to improve catalog quality and operational efficiency
• Develop scalable cataloging standards, monitoring processes, and metadata best practices
• Build deep familiarity with how data and inventory flow through the product landscape

• Research competitive pricing to ensure products are positioned effectively in local markets; identify coverage gaps and new opportunities
• Track market trends and surface emerging insights and competitive intelligence to the organization
• Analyze catalog data to identify and quantify sales opportunities, including patterns that indicate cross-sell or upsell potential

• 2–4 years of experience in catalog operations, ecommerce, publishing, or a related field
• Experience working with metadata, ecommerce catalogs, publishing systems, or retail product data
• Proficiency with spreadsheets, dashboards, and reporting tools (e.g., Looker)
• Strong attention to detail; able to identify patterns and inconsistencies across large datasets
• Excellent written communication skills, especially for external partner outreach
• Ability to balance operational execution with process improvement and proactive problem-solving
• Demonstrates curiosity and willingness to apply AI tooling as appropriate for the role; a demonstrated ability to learn and grow with current tooling is strongly preferred
• BA/BS in Marketing, Communications, or a related field, or equivalent experience

• Working knowledge of SEO and SEO tools
• Working knowledge of Claude or other AI tools
• Familiarity with ONIX, publishing metadata, retail feeds, or digital content ecosystems
• Salesforce experience
• Background in higher education or edtech

Salary Range: 76,

• Culture: Collaborative, Inclusive, and Mission-driven
• More in your pocket: Competitive base salary and a strong variable component
• We take care of all aspects of our people: Generous, well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, , Pet and Legal Insurance
• Retirement: 401K matchup to 5%
• We support our families: 12 weeks of paid parental leave
• Continued education: Use our tuition reimbursement program
• The Importance of Balance: start at 4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days
• Flexibility: flexible work schedules and remote capabilities (by team)
  -feel free to skip the commute and hit your deadlines from home
• Casual Dress::be as comfortable at work as you are in your own living room
• Wellness::lots of opportunities…