Hospitality Staffing Task Force Manager

Hotel Pro, a hospitality staffing company, is looking for an agile and results-driven Taskforce Manager to join our Strategic Operations team.

This role plays a key part in ensuring operational excellence across all markets by providing hands-on support and training for new and existing operations. With a focus on market optimization and continuous improvement, the Taskforce Manager leverages technology, data, and emerging industry trends to improve efficiency, strengthen performance, and deliver innovative solutions.

Hotel Pro is a national leader in hospitality staffing with regional offices across the United States. We are passionate about helping people and creating meaningful opportunities while delivering workforce solutions that support our clients, team members, and communities.

• Support new market openings and ongoing market needs through research, systems, processes, training, and documentation.
• Provide in-person and remote operational support to assigned branches to stabilize operations, address performance gaps, deliver hands-on training, and help branch associates meet or exceed defined performance, productivity, and compliance targets.
• Provide temporary branch leadership when operational needs require it.
• Ensure market associates are trained in company policies and compliance requirements within established onboarding timelines.
• Develop unique and creative approaches to generate new recruiting leads and support high-volume recruiting efforts.
• Use data-driven insights during operational conversations and training sessions.
• Proactively identify market optimization opportunities and provide actionable recommendations.
• Leverage technology and Hotel Pro resources to improve operational performance.
• Uphold Hotel Pro integrity and compliance standards.
• Promote Hotel Pro culture and core values across supported markets.
• Take an active role in company project implementation by driving consistent adoption, correct usage, and measurable operational improvements defined before launch.
• Identify and address project or process adoption gaps through retraining, coaching, or process refinement.
• Identify process-improvement opportunities and recommend solutions that support associate workload balance and technology advancement.
• Create scalable launch plans with measurable outcomes and timelines, track progress and results, and incorporate feedback and adjustments.
• Partner with People & Culture to advance standardized operations training by championing training programs, serving as a train-the-trainer and subject-matter expert, and providing actionable feedback.
• Ensure operational content and training materials are accurate, clear, and aligned with operations standards and workflows.
• Complete additional projects as assigned.
• Maintain accurate documentation of market visits, training sessions, outcomes, updates, and additional support needs.
• Assist with reporting, compliance reviews, and audits.
• Support and maintain data integrity.
• Complete 100% of assigned new-market preparation and launch tasks by established target dates.
• Fill open orders to achieve budgeted Team Member staffing levels and reduce fill time.
• Achieve taskforce goals for assigned branches within established time frames.
• Reach 100% completion of on-the-job training and train-the-trainer requirements for market associates within defined timelines.
• Achieve a 90% or greater impact and correct-usage rate for each new project or process launch within target time frames.
• Improve processes in alignment with annual goals.

• Must have 3+ years of leadership experience in hotel or staffing.
• Bilingual proficiency in English and Spanish.
• Strong computer skills and the ability to learn new programs and technologies.
• Demonstrated ability to work independently.
• Experience with and knowledge of technology and recruiting trends.
• A record of successfully launching ideas from start to completion.
• Availability for regular travel, averaging approximately 75% of the time.
• Preferred:Candidates located near a major airpor t, ideally in the Midwest
  or East Coast
  , to support frequent travel requirements.
• A performance-driven approach marked by hustle, agility, persistence, analytical thinking, focus on quality, organization, planning, and problem solving.
• Emotional intelligence, resilience under pressure, empathy, and the ability to influence and guide others.
• Strong conflict-resolution, teamwork, communication, adaptability, commitment, and…