Director, Commercial Business Operations

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

This role sits at the center of the North America Commercial organization, supporting Sales Strategy & Enablement. You will operate as a force multiplier across Sales Operations, Variable Compensation, Learning & Development, Sales Compliance, and Reporting & Analytics.

The mandate is to drive clarity, execution, and outcomes across a complex commercial ecosystem while continuously evolving how the organization operates.

Key Responsibilities Enterprise Project Leadership Lead and execute high-impact, cross-functional initiatives from concept through delivery

Establish clear project structure, milestones, and accountability

Drive alignment across stakeholders with competing priorities

Problem Solving & Continuous Improvement Diagnose operational challenges by identifying root causes, not just symptoms

Develop practical, scalable solutions that improve performance and efficiency

Translate ambiguity into structured plans and measurable outcomes

Cross-Functional Integration Partner across:

Sales Operations (territory design, coverage, readiness)
Variable Compensation (plan design and execution)
Learning & Development (productivity and capability building)
Sales Compliance (risk mitigation and governance)
Reporting & Analytics (insight and forecasting discipline)
Ensure initiatives are coordinated and aligned to commercial priorities

Innovation & Modernization Identify opportunities to modernize commercial processes, tools, and workflows

Bring forward new ideas that improve speed, insight, and scalability across the organization

Evaluate and implement emerging capabilities, including AI and automation, to enhance decision-making, forecasting, and productivity

Partner with technology and business teams to translate innovation into practical, adopted solutions

Leadership Without Authority Influence senior stakeholders and drive decisions across the organization

Effectively manage up to executive leadership and across/down to teams

Build trust and momentum without relying on formal authority

Operational Rigor Bring structure, cadence, and visibility to key initiatives

Track progress, remove roadblocks, and ensure follow-through

Elevate issues early with clear recommendations

Qualifications8–12+ years of experience in business operations, strategy, consulting, or commercial operations

Proven track record leading complex, cross-functional projects

Strong problem-solving skills with a bias toward execution

Demonstrated ability to identify and implement process improvements or new ways of working

Exposure to digital transformation, automation, or AI-driven initiatives within a commercial or operational context

Ability to influence senior leaders and navigate matrixed organizations

Excellent communication skills with the ability to simplify complex topics

High level of ownership, accountability, and attention to detail

What Success Looks Like Initiatives move faster with clearer ownership and fewer bottlenecks

Cross-functional alignment improves across Sales Strategy & Enablement Root causes of recurring issues are identified and resolved

New ideas and technologies (including AI) are introduced and translated into tangible business impact

Leadership has clear visibility into priorities, risks, and progress

The commercial organization operates with greater consistency, speed, and discipline

Location:

Remote (U.S.) with periodic travel (30% North America)#LI-BH1

Who…