Guest Engagement Strategist

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings.

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The Guest Engagement Strategist is a strategic advisor to PAR’s restaurant brand customers and a valued advisor to our internal teams. Reporting to the head of the Guest Engagement Strategy practice, this client-facing role owns consulting engagements focused on loyalty program and campaign strategy optimization for small and mid-size brands, and plays a key role on more complex engagements, such as full program designs and restructures.

Strategy at PAR sits at the intersection of business consulting and product know-how. You’ll build deep knowledge of Punchh and how it connects with the rest of a restaurant’s tech stack — POS, online ordering, payments, and third-party tools — and learn to explain those connections clearly to clients. You’ll work closely with other PAR teams — Sales, Product, Implementation, Managed Services, and Customer Success — to deliver real business results for PAR’s customers (growth in guest participation, revenue, and profitability).

The ideal candidate combines sharp analytical thinking with polished client communication skills, and a desire to grow into a senior advisory role over time.

Remote - New York, Texas, Pennsylvania, Florida, North Carolina, Minnesota, Colorado, Georgia, Illinois

Senior Manager, Loyalty Strategy

• Bachelor’s degree or equivalent professional experience
• 2+ years in customer experience, loyalty, CRM, or digital marketing strategy
• Exposure to loyalty or CRM programs for restaurant or other consumer brands
• Hands-on experience with campaign management (including major CRM/ESP platforms such as Salesforce, Braze, Klaviyo, etc.), consumer segmentation, and performance analysis
• Comfort learning technical concepts — integrations, data flows, platform configuration — and explaining them to non-technical audiences
• Understanding of fundamental financial and accounting concepts and comfort using financial terminology to communicate ideas and analysis
• Enthusiasm for using AI tools to accelerate your work — paired with the discipline to check the output against your own analysis
• Demonstrated success collaborating across functions and working directly with clients or business partners
• Proficiency in the Microsoft Office suite (heavy use on a daily basis):
• Excel: analysis, modeling, reporting
• PowerPoint: building polished, professional presentations
• Word/Outlook: professional communication and documentation
• Strong organizational and multi-tasking skills — able to juggle multiple accounts and projects
• Strong presentation and communication skills — comfortable presenting to stakeholders at all levels
• Team-player mindset — willing to jump in and help when needed, while balancing individual and team priorities
• Coachability — open to feedback and eager to grow within the role

• Prior consulting or agency background
• Familiarity with loyalty software platforms (Punchh, Paytronix, Session M, etc.)
• Familiarity with CRM/ESP/SMS platforms (Braze, Klaviyo, Attentive, etc.)
• Experience…