Technical Writer Job Philadelphia area,Pennsylvania USA,Creative Arts/Media

Project Overview
:

team is creating formalized "how-to" guides for our Client's Help page. These contractors will work cross-functionally to gather legacy content, upload it, and ensure accuracy.

Nice to have
: HTML/ CSS/ Java Script

Job Description:

Basic purpose:

Creates necessary instructional and informational content for Client's end-user assistance program.

Collaborates on new content needs with assigned business unit , product management, project management, etc.

Essential duties and responsibilities:

Interact closely with subject matter experts (e.g., engineers, product managers, project managers, platform owners, etc.) to effectively research content needs.
Determine appropriate documentation and its structure to maximize content reuse.
Develop, edit, and publish content needed for Client's end-user assistance program including (but not limited to):
- Knowledge articles that effectively communicate system-level information.
- Rebranding of Client's end-user documentation.
- Product release notes.
Meet all content deadlines.

Other duties and responsibilities:

Adopt the Client technical writing style guide that sets guidance for writing style and terminology in customer-facing technical documents in the development of all documents.
Collaborate with members of the documentation specialist team and other content owners throughout Clario's content ecosystem to adopt a consistent look and feel for all deliverables that contribute to the development of high-quality, professional learning materials.
Other responsibilities as assigned by leadership.

Education:

Bachelor's degree in English, communication, business administration, or technical writing.

Qualifications and skills needed:

3+ years' experience in a role with similar responsibilities and duties.
Ability to quickly learn complex technical products and to distil complex concepts from a variety of sources with little to no technical specifications into clear, usable documentation.
Strong writing skills (grammar, punctuation, form, content, structure, etc.) and attention to detail, with extensive experience developing end-user documentation for a variety of applications in multiple sectors.
Experience functioning as a liaison between technical and functional personnel, as well as working with customers and end-users.
Experience using MS Word, InDesign, Photoshop, Dreamweaver, Visio, Figma, and a variety of graphics tools.
Experience using knowledge management tools (e.g., Confluence, Document 360, Service Now).
Demonstrated ability to manage multiple deadlines and priorities in a dynamic work environment.
Demonstrated excellent interpersonal skills, including teaming, verbal and written communication, and conflict resolution.
Must have excellent research skills.
Must be able to write technical documents that explain technical ideas or designs in simple language.

Highly Desirable:

Experience working within a software development environment for clinical trials or the pharmaceutical industry.
Experience working within an iterative software and hardware development environment.


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