Senior Card Specialist

Team Member

Reviews  and verifies accuracy.

Confirm benefits on detailed benefit templates.

Updates  templates/formats as needed, based on business direction.

Takes initiative to check questions or unusual situations with management in accordance with established guidelines.

Ensures thorough and timely completion of request for .

Contacts internal customers about discrepancies and documents for future reference.

Investigate requests from internal customers for special handling, investigation of status of .

Notifies the Manager of situations that will impact the release of cards.

Handles  request received via system, i.e., INSINQ and SNOW from other departments (as backup).

Assists others in responding to and resolving all inquiries in a courteous, professional, and timely manner.

Maintains established quality and quantity production standards.

Acts as liaison with other business partners and alerts them to unusual situations and provides group specific information as available.

Demonstrates initiative in clarifying and exploring unusual requests.

Takes lead on special projects and develops work plan.

Represent  team in cross functional internal and vendor meetings.

Review and resolve special handling requests.

Identify, investigate, and prioritize , getting cards out timely and correct.

Collaborate with all relevant program and IBC company areas to understand and support IBC Customer requirements (e.g., Sales & Marketing, Underwriting, Service Operations, Enrollment, etc).

Elevate issues and risks in a timely fashion to achieve resolution and mitigation.

Provide routine status reports.

Performs other duties as assigned.

High School degree or equivalent.

5+ years of relevant experience.

Demonstrates ability to deal effectively with others and have a willingness to be a team player.

Able to multitask, adapt to changing environment, willingness to change priorities, ability to adhere to procedures and guidelines, review card l, demonstrate professionalism.

Demonstrated experience in a fast-paced, deadline driven team.

Working knowledge of how benefits are constructed.

Ability to learn new things.

Excellent communication skills.

Excellent interpersonal skills.

Excellent organizational skills.

Problem solver and self-starter.

Strong attention to detail.

Ability to accurately handle multiple and varied activities simultaneously.

Proficient in Microsoft Applications.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.