Call Center Agent Job Philadelphia area,Pennsylvania USA,Customer Service/HelpDesk

Call Center Agent

Work Hours:

Open availability across all 7 days

Pay: $16.00 Hourly

Job Type: Full-time

Position Summary:

Provides high-level customer service solutions to all customers/clients daily. Handles both inbound and outbound queues, chat queues, and email queues, per the campaign assignment. Uses the tools provided by Answer Net and the client to properly document all customer interactions while maintaining a sense of integrity regarding both the company and the customer.

Responsibilities and Requirements:

Must have the ability to be conversational and professional with customers
Must be able to follow a script verbatim
At LEAST 1 YEAR OF CALL CENTER EXPERIENCE IS REQUIRED
Must be willing to learn our call center software systems
Must be mentally flexible: showing a willingness to support a variety of programs, including the ability to quickly shift from one program to another. This may include supporting blended environments in which multiple inbound and outbound campaign calls run simultaneously.
Highly Coachable: showing the ability to accept and quickly implement constructive feedback from leadership to effectively improve agent performance to attain goals
Attend regular Quality Calibration and feedback sessions with leadership
Other duties as assigned based on business and client needs.

Essential

Skills and Experience:

Must be a peer leader: exemplary attendance, positive attitude, professional conduct and high-level customer service skills
Must be a strong communicator: strong verbal, written, and interpersonal communication skills
Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
Computer

Skills:

familiarity with Windows, Microsoft Office, and the ability to quickly learn new software with provided training.
Flexibility with scheduling and work hours
Other requirements which may vary as determined by management.
Driven by Success: the want to constantly innovate and push yourself, and your team, to being the best in the industry

Valued but Not Required

Skills and Experience:

One year or more previous high-volume Contact Center experience
Experience in both inbound and outbound environments
Chat and Email support in a customer service environment

Physical Demands and Work Environment:

Speaking
Working at a desk for long periods of time
Using a computer nearly all of the time
Typing
Using hands for tools and machines requiring manual dexterity and agility
Good visual and auditory skills
Air and vehicle travel as needed
Other demands which may vary as determined by management

WAH EQUIPMENT NEEDED:

PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
Hard-wired high-speed internet connection (ethernet cable)
USB-connected Headset
Webcam
A quiet dedicated place to work free from distractions, including pets and children.