Coordinator, Single Stop & Student Care Network

Position Title Coordinator, Single Stop & Student Care Network

Requisition Number SCA
00875 General Description

Under the guidance of the Director, the Coordinator, Single Stop & Student Care Network manages processes and services that provide public benefit assessment, education and application assistance to student clients at Community College of Philadelphia. In addition, this position assists the Director in managing outreach efforts and connecting client students with other services within the local community and other departments at the College.

This position is primarily located at Main Campus, but requires travel to all College Regional Centers as needed.

This position is grant funded. Employment is based upon continuation of grant funding.

College Intro

Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia.

We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.

Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions.

To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.

Specific Responsibilities

* Manage intake benefits screening, application assistance, troubleshooting and advocacy for Single Stop student clients and facilitate referrals to partnering service providers.

* Perform highly specialized independent work of a complexity that demonstrates leadership such as meeting with city officials to work through logistics of ensuring student aid applications are processed as issues are presented and coordination of multiple campus wide programs and services that bring together departments across divisions (financial literacy, tax preparation, mental health support, and more).

* Demonstrate proficiency in managing the city software system that reviews and assigns benefits to Philadelphia citizens; accessing the system to help with the welfare and support of our students.

* Provides supervision for direct reports and work study students.

* Supports the work of the Director by overseeing both internal and external referrals of students to various departments, city agencies, and city nonprofits. These referrals range from food insecurity, housing insecurity, public benefits, sexual abuse, mental health support, and more. There are dozens of external partners that require regular communication to maintain relationships and emergent communications as emergencies happen.

* Design and implement major department systems such as the launch of Roary's Market, the upcoming growth of our snack rack to a full-fledged food marketplace to help address food insecurity with academic, city, and donor partnerships. Additionally, this position will be responsible for implementing a system that uses Starfish, Canvas, and other campus existing software into the day to day operations of the department.

* Serve as a significant contributor to technical and practical planning for the department and college.

* Build…