Thermal Solutions Engineer - Data Center

We are seeking a Technical Solutions Engineer to support the deployment and ongoing operation of integrated thermal systems for prefabricated data center solutions. This individual will serve as a key technical resource for customers and internal teams, with a primary focus on post-commissioning support, troubleshooting, technical issue resolution, and successful deployment of cooling infrastructure
.

This is a highly collaborative and customer-facing position that works closely with Engineering, R&D, Product Management, Quality, Field Service, and customers to resolve technical challenges and ensure systems operate reliably in the field.

The ideal candidate has a strong mechanical, electrical, or data center engineering background and enjoys solving complex technical problems while working directly with customers.

• Serve as a primary technical resource supporting integrated thermal systems for prefabricated data center deployments.
• Provide advanced technical support to customers, field teams, and service organizations through both remote and onsite troubleshooting
  .
• Lead technical issue resolution for post-commissioning projects and coordinate activities across Engineering, R&D, Quality, Field Service, and customer teams.
• Troubleshoot and support cooling infrastructure including chilled-water systems, fluid networks, CDUs, heat-rejection systems, and associated monitoring and control platforms
  .
• Support system deployment, startup, commissioning, Factory Acceptance Testing (FAT), quality activities, and field implementation.
• Review and interpret electrical diagrams, piping drawings, engineering blueprints, and system architecture documentation to diagnose technical issues.
• Analyze system performance information and fluid samples to identify potential issues and recommend corrective actions.
• Partner with R&D and new product development teams on quality engineering discussions and the introduction of new technologies.
• Support service opportunities associated with deployed data center systems.
• Coordinate technical stakeholders and provide project oversight throughout issue resolution and deployment activities.
• Develop and maintain technical documentation, troubleshooting guides, lessons learned, and deployment best practices.
• Mentor team members and contribute technical expertise to continuous improvement initiatives.
• Participate in customer-facing technical discussions and travel onsite when issues require hands-on support.

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Data Center Engineering, or a related technical discipline
  .
• 5+ years of experience in a technical engineering, customer support, field service, applications engineering, or solutions-focused role
  .
• Demonstrated experience troubleshooting complex technical systems and guiding customers or field teams through issue resolution.
• Strong project coordination and stakeholder management capabilities.
• Experience reading and interpreting:
  Electrical diagrams and schematics, Piping drawings, Engineering blueprints, and System architecture documentation
• Strong troubleshooting, organizational, communication, and customer service skills.
• Ability to work effectively across engineering, product, service, quality, and customer organizations.
• Ability to travel approximately 20%, primarily to customer locations in Texas and Louisiana
  .

• Experience supporting data center infrastructure, critical facilities, cooling systems, or critical power environments
  .
• Background working with thermal management, fluid systems, HVAC/mechanical systems, or power infrastructure
  .
• Hands-on knowledge of one or more of the following Chilled-water systems, Direct Liquid, Cooling (DLC), Coolant Distribution Units (CDUs), Fluid networks, Heat-rejection systems, and Data center cooling infrastructure
• Experience supporting AI, hyperscale, modular, or prefabricated data center deployments
  .
• Familiarity with building monitoring systems, BMS platforms, controls, or similar monitoring technologies
  .
• Experience with commissioning, startup, FAT, quality engineering, or field deployment activities
  .
• Previous experience providing remote technical support for field-deployed equipment or systems.

The ideal candidate is a customer-facing technical problem solver who can bridge the gap between engineering teams and the customer. They are…