Field Service Engineer

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter.

And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact– innovating at the speed of life. At Leica Biosystems, we’re not just shaping the future of cancer diagnostics— we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most.

When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next‑generation, life‑changing therapies.

Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact. Learn about the Danaher Business System which makes everything possible.

The Field Service Engineer I is responsible for supporting the needs of our customers, which directly impacts patient health and overall well-being. This position reports to the New England Regional Field Service Manager and is part of the Service Organization, and works remotely to cover Boston, MA and surrounding areas.

• Perform installation, preventative maintenance, troubleshooting, modification, and repair activities on assigned Leica Biosystems instruments to ensure optimal instrument performance and maximize customer uptime.
• Own service execution within the assigned territory, including prioritization of customer needs, management of service activity, and delivery of service in accordance with Leica Biosystems quality and regulatory requirements.
• Build trusted customer relationships through proactive communication, technical expertise, and collaboration with technical support, applications, commercial, and service team members to help customers achieve their operational and diagnostic objectives.

• Associate’s degree with 1+ years of field service, technical, biomedical, military, or related hands‑on troubleshooting experience, or equivalent experience.
• Experience troubleshooting and repairing mechanical, electromechanical, electronic, laboratory, or instrumentation systems.
• Ability to work in a field‑based customer environment with strong organization, communication, and service ownership.

Travel, Motor Vehicle Record & Physical/Environment Requirements:
This position requires up to 90% flying and/or driving travel, which includes overnight stays. Travel will primarily be domestic but may occasionally be international. Must have a valid driver’s license with an acceptable driving record Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs;

reach with hands and arms.

It would be a plus if you also possess previous experience in:

• Experience diagnosing and repairing medical devices, laboratory instrumentation, scientific equipment, or similar technical systems.
• Field service experience in a lab, hospital, clinical, biomedical, or customer‑facing technical environment.
• Experience using service systems, CRM tools, or quality documentation…