Account Service Manager

Account Services Manager

Chubb Global Services - North America focuses on the delivery of Chubb products and services to global customers for sophisticated risk management programs through the Chubb Global Network.

Under limited supervision, work in a team environment to perform a variety of functions servicing US produced Multinational Programs

Responsibilities include:

* Review and set-up New Business and Renewal Multinational programs based on information received from Underwriters within the established time frames and quality standards of Chubb Global Services

o Prepare program implementation notice and policy issuance instructions

o Premium invoicing and registrations

o Issuance of claims bulletins

* Track issuance of local invoices, policies, certificates, and premium payments

* Maintain electronic files according to established protocols

* Maintain account checklists within established standards for monthly metrics reporting

* Communicate and escalate open items as required to ensure resolution and "end to end" account management

* Update/complete MAX tasks, including delay reasons, within required time frames

* Research and respond to requests from all internal/external customers

* Participate in account related meetings as required (i.e. Binding, Account Status, Pre-Renewal and Stewardship meetings)

* College degree in Business or Finance, or comparable business experience preferred

* Excellent organizational skills and ability to handle multiple priorities

* Strong analytical skills, attention to detail, and proficiency in reconciliation work

* Intermediate/Advanced knowledge of Excel, Word, PowerPoint, Windows Office, etc.

* Excellent written and oral communication skills

* Ability to quickly establish strong working relationships and instill confidence with external customers, team members and all levels of management

* Able to work effectively in a team environment

* Ability to operate with a minimum of structure and capable of working/participating in an environment which is constantly changing

* High commitment to quality. Willing to take responsibility for assigned accounts and the processes which support the success of that account

* Ability to work under pressure and within established departmental standards and timetables