Phlebotomist Laboratory Assistant II

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Summary:

• A Phlebotomist Laboratory Assistant II is an individual trained on-the-job or through a structured Phlebotomy program to draw blood for diagnostic testing from patients aged infant through older adult. The Phlebotomist Laboratory Assistant also processes a variety of clinical specimens for diagnostic laboratory testing and accesses associated patient records.
• (HUP - Inpatient Phlebotomy - 3400 Spruce Street)

Responsibilities:

• Correctly identifies the stage of growth of development of patients and significant others;
  Utilizes knowledge of growth and development when communicating to various age groups;
  Explains appropriate information according to age and developmental level of patients and visitors;
  Identifies communication barriers and intervenes appropriately;
  Recognizes cultural differences and the need to adjust communication styles and behaviors to meet the needs of the patient (e.g. direct eye contact, touching with transferring);
  Listens to patient's queries, comments and/or concerns and provides appropriate information and responses;
  Introduces self when interacting with patients, families, visitors or other employees.
• Entry of (release of) patient demographics, test orders, billing information into a variety of computer systems (EMR/LIS);
  Follows established SOP and age-specific techniques for the collection of biological specimens for analysis and evaluates and solves problems related to that process;
  Correctly identifies outpatients and inpatients according to approved protocols with 100% accuracy;
  Performs accurate venipuncture and micro (capillary) techniques in sample collection;
  May perform specialized collection to include breath alcohol testing, hair collection, and EKGs.
• Properly labels specimens with 100% accuracy;
  Draws all timed/scheduled samples in a timely manner;
  Observes emotional and physical state of patient for any adverse reactions to phlebotomy;
  Performs assigned patient-sample processing activities.
• Follows established SOP for the processing of biological specimens for analysis and evaluates and solves problems related to that process;
  Operates the pneumatic tube system properly and observes all Infection Control policies while handling specimens;
  Provides timely distribution of specimens to appropriate laboratory sections;
  Maintains accurate and orderly log records and/or worksheets where required according to SOP's.
• Maintains a safe and orderly work area;
  Demonstrates safe work practices;
  Keeps work area free from personal documents & items;
  Answers phone in a professional, courteous, and timely manner; speaking to caller in a caring manner;
  Answers questions or refers callers to the appropriate source;
  Avoids putting caller on hold or transferring call unnecessarily.
• Research phone inquiries regarding specimen collection or test results by referencing available manuals and records and calls caller back promptly;
  Understands collection requirements for special or referral testing, prepares specimens, ensures integrity and correctness of sample, and arranges for dispatch and pick-up of specimens;
  Keeps current with laboratory minutes and documented changes.
• Maintains inventory of equipment and supplies and appropriately communicates need to re-order before supplies run out;
  Assists with the instruction of procedures and techniques to other employees and students;
  Performs daily temperature checks on rooms, refrigerators, freezers, incubators and preventive maintenance on centrifuges as needed.
• Projects an image of professionalism in appearance and conduct at all times;
  Works well with peers and those in authority;
  Wo…