Associate Training and Education Analyst

** Description*
* Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity:
Corporate Services

Department: IS-Training and Education

Location:

3535 Market Street

Hours:

M-F, Daylight, Hybrid.

The role of the Associate Training and Education Analyst is to conduct training classes and provide instruction on various technical topics, including but not limited to a healthcare system EMR (electronic medical record). Including the development of new training materials and modification of existing training materials.

Additional responsibilities include:

Analyze workflows and develop education/training material. Ensure training materials and documentation are current and effective. Write, design, edit, and maintain documentation and training materials. Other duties that match the position as assigned.

Accountabilities

+ Provide classroom instruction on technical topics, including but not limited to a healthcare system EMR (electronic medical record)

+ Development of new training materials and modification of existing training materials

+ Ensure training materials and documentation are current and effective

+ Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

+ Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Requirements

+ Required

Education and Experience

+ Bachelor's Degree in instructional design, business, education or healthcare related field is required.

+ Up to one year of experience with providing classroom instruction, small group presentations or 1:1 on the job training is required.

+ Up to one year of Healthcare experience which includes a combination of both Healthcare IT and either Healthcare Operations or Clinical experience is preferred.

Required

Skills and Abilities

+ COMMUNICATION:
Demonstrated customer service skills

+ COMMUNICATION:
Ability to communicate effectively with all levels of staff

+ TECHNOLOGY:
Ability to use Microsoft Word

+ TECHNOLOGY:
Ability to use Microsoft Excel

+ TECHNOLOGY:
Ability to use Microsoft Power Point

+ Classroom presentation experience.

+ Expert verbal and written communication skills, as well as strong presentation skills.

+ Able to function as part of a team providing a high level of quality service to users

+ Knowledge of effective teaching methodology.

+ Detail oriented, strong analytical, organizational, and problem solving skills.

+ Ability to follow through issues to resolution.

+ Ability to troubleshoot, research, and solve technically challenging problems involving integrated systems.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission.

Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: 296779