Patient Service Representative

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

About the Organization
Wills Eye Hospital, located in Philadelphia, Pennsylvania, is a global leader in the treatment of eye disease. Established in 1832 as the America's first eye hospital, we are one of the world's premier eye care facilities and the #2 best hospital in the nation for ophthalmology as ranked by U.S. News & World Report.

Our clinical expertise, state-of-the-art diagnostic testing and advanced surgical capabilities make Wills Eye a worldwide referral center where more than 250,000 patients are treated annually. From common eye problems to rare sight-threatening diseases, Wills Eye provides general eye care and comprehensive ophthalmic specialty services that attract patients throughout the Philadelphia metropolitan area, across the country and around the world.

Today, we continue to shape the science and medicine of ophthalmology, thanks to our talented, skilled physicians and staff who are dedicated to improving and preserving sight.

Description

Primary Function:

• Greets patients courteously, registers patients for their appointments efficiently and accurately, makes appropriate follow up appointments and enters the patients' charges accurately. This position requires working patiently, efficiently and accurately to ensure an ideal patient experience.

Essential Duties and Responsibilities:

Ensures that all patients are greeted in a friendly and professional manner.

Ensures that all patients are registered in a timely manner with the appropriate demographic information and insurance information entered into Next Gen practice management system.

Ensures that the patient's insurance has been verified and any necessary referrals and/or authorizations are obtained prior to being seen. Alert manager to any problems with a patient's coverage and jointly decide if the patient must pay for services or reschedule their appointment. Registrar will always take into consideration the medical urgency of a patient's condition when making this determination.

Ensures that the resident and staff attending have signed the charts prior to entering any charges.

Makes appropriate appointments for the patient by carefully reviewing the physician's instructions on when and where to follow-up. When there is confusion, seek out a physician or manager for clarification.

Communicates with patients if there is a long wait expected and continue to give patients updates as to the expected wait times.

Communicate with the technicians as necessary to service a patient's needs.

Understands insurance terminology and educates patients on insurance challenges and alerts patients to the need for referrals, etc.

Uses good judgment and initiative, communicates effectively and adapts to variations in workloads, assignments and interpersonal situations as needed.

Respects and protects the patients' rights to confidentiality and privacy and discloses information only for professional purposes which are in the patients' best interest with full consideration of their legal rights.

Formulates and maintains effective working relationships with peers/management and functions as an effective team member.

Position Requirements

Educational requirements:

• High school diploma or equivalent required

Experience:

• 2 years of experience in health care required
• Exceptional customer service practices required
• Proficient with ICD-9 codes, CPT coding, medical terminology and HIPAA regulations preferred
• The ability to verbally communicate information to staff and patients in a professional customer focused manner required
• Experience using a computer in an office setting and familiarity with navigating EHR/EMR interfaces

Category
Clerical

Full-Time/Part-Time
Full-Time

Position
Patient Service Representative

Number of Openings
1

Exempt/Non-Exempt
Non-Exempt

Location
Wills Eye Hospital

This position is currently accepting applications.