Vice President, Hospitality ​/ Hotel ​/ Catering

Position: Vice President, Premium Experience
VP Premium Experience

Aramark Sports + Entertainment seeks an exceptional premium hospitality leader to serve as Vice President, Premium Experience. This newly created role will elevate service execution standards across our national portfolio of premium dining and hospitality operations. The ideal candidate brings distinguished credentials from four- and five-star hotel or fine dining environments, combining impeccable service expertise with the gravitas and polish to represent our Aura brand to discerning clients and guests.

Job Responsibilities

SERVICE EXCELLENCE & STANDARDS DEVELOPMENT

* Establish and implement comprehensive service standards and protocols for premium operations across all Aramark S+E venues

* Define and document proper service techniques including table settings, wine service, course timing, clearing protocols, and guest interaction standards

* Create service playbooks and training materials that translate fine dining principles to the sports and entertainment environment

* Conduct site assessments and service audits to identify gaps and opportunities for improvement

* Develop service recovery protocols and guest experience escalation procedures

STRATEGIC LEADERSHIP

* Collaborate with culinary, design, and operations leaders to ensure holistic premium experiences

* Provide front-of-house perspective in new venue development and renovation projects

* Identify service trends, innovations, and best practices from luxury hospitality industry

* Develop metrics and KPIs to measure service quality and guest satisfaction

* Scale service excellence across the portfolio while respecting individual venue character

TRAINING & TEAM DEVELOPMENT

* Design and deliver virtual and in-person training programs for front-of-house staff, general managers, and district managers

* Partner with the Culinary Institute of America to enhance Aura's existing training curriculum with advanced service techniques

* Mentor venue leadership on premium service execution, even when their background is in high-volume concessions

* Build a culture of hospitality excellence where details matter and service is a source of pride

* Develop certification programs to ensure consistent service delivery across venues

BRAND REPRESENTATION & CLIENT ENGAGEMENT

* Serve as the face of Aramark's premium service capabilities in client presentations, venue tours, and high-stakes meetings

* Provide polished, confident representation of Aura brand standards to ownership groups, corporate clients, and VIP guests

* Support business development efforts with credibility and gravitas that reflects four- and five-star service pedigree

* Act as the "maître d" of our portfolio-someone clients trust implicitly with their most important events and spaces

* Build relationships with premium venue stakeholders and demonstrate service excellence firsthand

Qualifications

EXPERIENCE & EXPERTISE

* Minimum 10+ years in premium hospitality environments including four- or five-star luxury hotels, fine dining restaurants (Michelin-starred or equivalent high-end establishments), and/or premium private clubs or luxury resort properties.

* Extensive hands-on experience in front-of-house service execution and management.

* Proven track record training and developing service teams to deliver exceptional guest experiences.

* Deep knowledge of proper service techniques, wine service, table etiquette, and hospitality protocols.

* Experience with high-profile clientele and VIP guest services.

LEADERSHIP & BUSINESS ACUMEN

* Strategic mindset with ability to establish standards and scale best practices across multiple locations.

* Strong presentation and communication skills suitable for C-suite and ownership interactions.

* Ability to influence and inspire teams at all levels of the organization.

* Experience implementing change management in complex organizations.

* Business development and client relationship management experience strongly preferred.

PERSONAL ATTRIBUTES

* Polished, poised, and professional presence that commands respect and inspires confidence.

* Genuine passion for hospitality and service excellence.

* Meticulous attention to detail with understanding that small touches…