Director of Project Management

The Freedom Pay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, food service, education, healthcare and financial services. Freedom Pay's technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America.

Freedom Pay's robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning Freedom Pay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. Freedom Pay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

The Director of Project Management is responsible for leading and overseeing the delivery of complex, high-impact technical projects and programs across the organization. This role will report to the AVP of Project Management. The Director of Project Management will manage and is responsible for the development of a team of project managers, ensuring projects are delivered on time, within scope, and within budget, while aligning technical execution with strategic business objectives.

The Director is a hands-on leader, accountable for project management methodologies, resource allocation, risk management, and continuous improvement of processes and team capabilities.

Summary of Strategic & Technical Execution Job Duties

• lead cross-functional teams to deliver complex technical projects on time, within scope and budget, ensuring technical excellence and stakeholder satisfaction.
• Serve as the primary point of contact for all delivery streams, including software development, system integrations, certifications, quality assurance, and production deployments.
• Establish and maintain strong relationships with clients, stakeholders, partners, engineering teams, and vendors throughout the delivery of each project.
• Work directly with clients (at all levels of management) to establish and define scope, requirements, and deliverables; demonstrate deep knowledge of products and services to align solutions with client needs.
• Track and report all project expenditures; ensure prompt and accurate invoicing as appropriate, including but not limited to: man hours spent, by role, price of services from third parties and any other project related costs.
• Manage and contribute to all facets of project artifacts and documentation (requirements, design, specifications, release information, training material, flow diagrams, communication artifacts, approvals, etc.).
• This role will actively support and collaborate with Product Owners, Software Engineering Managers, Architects, QA Managers, and other internal/external stakeholders.
• Establish and execute communication plans, providing regular updates and executive-level reporting to stakeholders and clients.
• Coordinate meetings with clients, partners, integrators, and internal resources.
• Produce executive-level reporting and presentations for internal and external audiences.
• Act as a thought leader within Engineering and the company as a whole, focusing on strategic improvements outside of the day-to-day objectives.
• Promote a collaborative, high-performance culture focused on continuous growth and positive communication.

Summary of Operational & People Leadership Job Duties

• Lead, mentor, and develop a team of project and program managers, fostering a culture of collaboration, accountability, and innovation.
• This role will be responsible for direct reports, such as ITPM I, ITPMII, Sr. ITPM, and others as assigned.
• Focus on the growth and personal development process for direct reports, including garnering new skills and refining existing ones.
• Allocate resources and staff for successful…