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Customer Success Manager
Job in
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listed on 2026-10-07
Listing for:
Zephico Technologies
Full Time
position Listed on 2026-10-07
Job specializations:
-
IT/Tech
Technical Sales -
Sales
Technical Sales
Job Description & How to Apply Below
Key Responsibilities
- Manage and develop strong relationships with enterprise customers using Databricks and data platform solutions
. - Understand customer business requirements and align them with Databricks-based solutions
. - Drive customer adoption, engagement, retention, and expansion.
- Identify opportunities for upselling, cross-selling, and additional Databricks services/solutions
. - Work closely with Sales, Pre-Sales, Data Engineering, Cloud, and Delivery teams to support customer requirements.
- Act as a trusted advisor to customers on their Databricks and Data & AI transformation journey
. - Conduct regular customer reviews and track customer health, adoption, satisfaction, and business outcomes.
- Identify potential risks, challenges, and opportunities within customer accounts.
- Support proposals, solution discussions, account planning, and commercial negotiations where required.
- Develop and maintain account plans for strategic customers.
- Collaborate with Databricks, cloud partners, and internal stakeholders to drive customer success.
- Stay updated on Databricks platform capabilities, Lakehouse architecture, Data Engineering, AI/ML, and related cloud technologies
.
- 812 years of overall experience
, preferably around 10 years. - Strong and demonstrable Databricks background is mandatory
. - Experience in Customer Success, Account Management, Sales, Consulting, Pre-Sales, or Client Engagement within the data/technology domain.
- Experience working with enterprise customers and senior stakeholders.
- Strong understanding of Databricks Lakehouse Platform and its ecosystem.
- Knowledge of Data Engineering, Data Warehousing, Data Analytics, AI/ML, and Cloud platforms
. - Exposure to AWS, Azure, or GCP is preferred.
- Experience identifying business opportunities and contributing to revenue growth.
- Strong communication, presentation, negotiation, and stakeholder-management skills.
- Ability to understand technical requirements and translate them into business value.
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