It Support Technician

Our client is seeking an End User Support Technician to provide hands‑on IT support for approximately 30 users at their Maryland location. This position is being added to ensure continuity of support as the organization transitions away from its current support partner. The successful candidate will serve as the primary local IT resource, delivering exceptional customer service and technical support to end users while maintaining a reliable and efficient technology environment.

• Provide day-to-day desktop and end-user support for onsite employees.
• Respond to, troubleshoot, and resolve incidents and service requests through the organization's ticketing system.
• Diagnose and resolve hardware, software, operating system, printer, mobile device, and peripheral issues.
• Perform break/fix support for laptops, desktops, monitors, docking stations, printers, and other end-user equipment.
• Provide both remote and hands‑on technical support to ensure timely issue resolution.
• Image, configure, deploy, and refresh desktop and laptop systems according to company standards.
• Support employee onboarding and offboarding activities, including workstation setup, equipment provisioning, account support, and asset recovery.

• 2+ years of experience in desktop support, help desk, or end-user services environments.
• Strong troubleshooting skills across Windows operating systems, hardware, software, and peripheral devices.
• Experience working within a ticketing system and managing incidents through resolution.
• Hands‑on experience with device deployment, imaging, and hardware break/fix support.
• Knowledge of Microsoft Office 365 and common enterprise applications.
• Experience supporting laptops, desktops, printers, mobile devices, and conferencing equipment.

Must be able to be onsite as needed. 6 month contract+

This is a Contract position based out of Elkridge, MD.

The pay range for this position is $20.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Elkridge,MD.

This position is anticipated to close on Sep 24, 2026.

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