Help Desk​/Desktop Support Analyst Philadelphia, PA | Robert Half

Help Desk Analyst

We are looking for a Help Desk Analyst to support daily technology needs for our client based in Philadelphia, Pennsylvania. This long-term contract position focuses on delivering dependable end-user assistance, resolving hardware and software issues, and maintaining a productive desktop computing experience. The ideal candidate is comfortable troubleshooting Microsoft Windows systems, managing support requests, and providing timely, customer-focused technical service. This role is a remote help desk opportunity - Saturday and Sunday 7am EST to 4pm EST, Monday through Wednesday 4pm EST to 1 am EST.

Responsibilities:

• Provide front-line technical assistance for desktop, laptop, and peripheral issues affecting end users in Philadelphia, Pennsylvania.

• Diagnose and resolve common Microsoft Windows 10 and general Windows operating problems with a focus on minimizing downtime.

• Handle incoming service desk requests, document issues accurately, and update ticket status through resolution.

• Support user account access and directory-related tasks, including routine administration within Active Directory.

• Investigate basic hardware, software, and connectivity concerns and escalate more complex incidents when necessary.

• Install, configure, and maintain end-user devices and standard workplace applications to ensure consistent performance.

• Deliver clear technical guidance to employees and promote a positive support experience during issue resolution.