Digital Consultant

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.

Join Roche, where every voice matters.

The Position Summary The  Digital Consultant is a trusted partner who creates customized integrated solutions with healthcare laboratory customers. Through workflow analysis, process assessments, and collaborative design, this role improves the efficiency, quality, and operational performance of the diagnostics market. Combining technical expertise with business acumen, you serve as a core digital and workflow subject matter expert across diverse healthcare and laboratory environments.

This field-based digital consultant influences local and regional decisions early in the sales process by translating customer needs into tangible value demonstrations. Combining technical expertise in diagnostic solutions with strong stakeholder engagement, the digital consultant ensures solutions deliver measurable clinical, operational, and financial outcomes that drive customer satisfaction and Roche's growth.

KEY ROLES & RESPONSIBILITIES:

Strategic Leadership & Subject Matter Expertise Design differentiated digital solutions balancing customer value with business sustainability.

Adopt and execute "Standard Work" across franchises and global teams to ensure consistent quality and delivery.

Support consulting engagements for local and regional projects, leveraging standard analytical methods and cross-functional coordination.

Apply validated approaches such as Lean and Six Sigma for pre- and post-sales consulting.

Seek to offer the best technical solution and process improvements linked to financial viability for the customer and Roche.

Deliver foundational digital consulting services including workflow planning, process analysis, future-state design, and change management.

Master key tools:
Total Value of Ownership (TVO), ROI analysis and Salesforce.

Ensure proper project handoff to implementation teams with agreed deliverables.

Provide feedback to help refine and evolve proprietary tools, techniques, and methodologies within the Digital Consulting (DC) practice.

Pre-Sales & Customer Advisory Provide pre-sales support to customers and sales teams for the development of recommended complex diagnostic intelligent integrated solutions, including tangible value propositions (ROIs, before and after analysis).Partner with Sales and Regional Accounts to identify opportunities and integrate digital consulting data into tactical business planning and account management.

Utilize Strategic Visioning and Co-Creation methodologies to help customers define their operational direction, ensuring Roche digital solutions are central to their objectives.

Monitor sales opportunities for which projects have been developed until the customers’ final decision, in alignment with the commercial organization.

Internal & External Communication Communicate, internally and outside RDC, the value of Digital Consulting services through written documents, case studies, marketing materials, and internal knowledge sharing.

Represent Digital Consulting as a credible advisor within the local industry and customer community.

Quality Assurance & Continuous Improvement Collect and provide feedback (voice of the customer input) to ensure Digital Consulting solutions are meeting client needs and functioning according to specifications.

Collaborate with fellow Roche Consulting colleagues to use,…