Level 1 IT Technician
Listed on 2026-10-15
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IT/Tech
IT Support, Systems Administrator, Technical Support
Brightside Academy is seeking a dependable and motivated Level 1 IT Technician to provide onsite technical support across our Philadelphia-area academies and regional office.
Working closely with our Director of IT, you will troubleshoot everyday technology issues, set up and maintain equipment, assist employees with technical concerns, and support IT projects across multiple locations.
New to IT or early in your career? We’re willing to train the right candidate! You don't need advanced networking or systems administration experience—just a solid technical foundation, a willingness to learn, and a hands-on approach to problem-solving.
Why Brightside Academy
We offer a supportive team environment and opportunities to develop your technical skills while making a difference in the daily operations of our academies.
Full-time, Monday–Friday schedule (40 hours per week)
Hands-on training and professional development
Opportunities to gain experience across multiple locations and IT systems
Career growth and advancement opportunities
Mileage reimbursement for travel between academy locations
Compensation to be determined based on experience
High school diploma or GED required
Associate degree in Information Technology, Computer Science, or a related field preferred but not required
Basic knowledge of Windows computers, hardware, software, and common technical issues
Familiarity with printers, peripherals, and basic network connectivity
Strong problem-solving, communication, and organizational skills
A dependable, service-oriented attitude and willingness to learn
Ability to work independently while knowing when to escalate technical issues
Reliable transportation and ability to travel between locations
Ability to meet applicable childcare clearance requirements
Previous IT support experience, technical education, or certifications are a plus, but extensive experience is not required
Provide onsite Level 1 technical support for computers, laptops, printers, copiers, tablets, and other devices
Troubleshoot basic hardware, software, login, printing, and connectivity issues
Set up, configure, deploy, and maintain IT equipment
Assist with employee onboarding and offboarding, including equipment setup and retrieval
Support Windows, Microsoft 365, Google Workspace, and Android devices
Help troubleshoot basic networking issues involving Wi-Fi, Ethernet cabling, switches, and routers
Assist with cameras, access systems, inventory tracking, and IT documentation
Coordinate with vendors and support new academy openings, upgrades, and IT projects
Work closely with the Director of IT and escalate complex issues as needed
Provide friendly, patient, and reliable technical support to employees across locations
Join Brightside Academy and build your IT career with a team that values your potential, supports your development, and gives you opportunities to make a meaningful impact.
To learn more, visit:
EEO/M/F
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