Desktop Support Analyst Philadelphia, PA | Robert Half

Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide hands-on technical support for end users and departmental technology needs in Philadelphia, Pennsylvania. This Contract position focuses on maintaining reliable desktop systems, resolving hardware and software issues, and supporting a broad range of computing equipment used in day-to-day operations. The ideal candidate brings a service-focused approach, strong troubleshooting ability, and the confidence to work independently while collaborating with technical and non-technical stakeholders.

Responsibilities:

• Deliver desktop support by installing, configuring, repairing, and maintaining computers, operating systems, peripheral devices, and specialized research-related equipment.
• Investigate and resolve technical incidents, respond to user inquiries, and restore service quickly while escalating uncommon or higher-risk issues when needed.
• Guide employees on proper system and equipment use, helping them work effectively and follow established technology practices.
• Recommend appropriate hardware and software purchases by providing technical input, product guidance, and specification details for departmental needs.
• Review the local computing environment to identify opportunities for improved performance, reliability, and process efficiency.
• Participate in the assessment and rollout of technology solutions, including product testing, implementation support, and validation with end users.
• Maintain accurate records by updating service tickets, documenting assigned work, and keeping inventory information current.
• Support configuration and user administration tasks within Windows environments and Active Directory as part of daily desktop operations.