Implementation Manager

Our client is a purpose-driven organization that helps employers turn employee feedback into actionable insights and build stronger workplace cultures. They combine technology, research, and expert guidance to help organizations create more engaging employee experiences.

Our client is looking for an Implementation Manager to lead new clients through the successful implementation of its talent management solution. You will own the implementation process from kickoff through configuration, testing, training, and go-live while keeping projects on schedule and within scope.

You are organized, consultative, and client-focused. You can manage multiple implementations at once, communicate clearly with technical and non-technical stakeholders, and turn business requirements into practical solutions. You anticipate risks, solve problems, and keep clients and internal teams aligned.

• Manage multiple client implementations from kickoff through go-live.
• Build and maintain project plans, timelines, milestones, action items, and documentation.
• Lead client kickoff meetings, recurring project meetings, and solution workshops.
• Set clear expectations for project responsibilities, communication, scope, and timelines.
• Identify and proactively manage risks, blockers, dependencies, and scope.
• Lead discovery sessions to understand client requirements, business processes, and desired outcomes.
• Translate requirements into effective talent management platform configurations and workflows.
• Configure functionality across goals, performance management, feedback, learning, surveys, talent mobility, and analytics.
• Configure organizational structures, permissions, forms, workflows, and cycles.
• Recommend standard functionality and implementation best practices when appropriate.
• Partner with technical resources on integrations, data requirements, SSO, APIs, and related dependencies.
• Coordinate testing, configuration validation, issue resolution, training, and launch readiness.
• Lead administrator, manager, and end-user training as appropriate.
• Coordinate go-live activities and transition clients to the appropriate post-implementation team.
• Partner with Product, Customer Success, Sales, and technical teams throughout implementation.
• Identify opportunities to improve implementation processes, standards, and the overall client experience.
• Share recurring client feedback and requirements with internal teams.

This role is remote and may include occasional opportunities for in-person collaboration. No supervisory responsibilities were specified.

• 3–5 years of experience in software implementation, project management, client services, consulting, SaaS operations, or a related field.
• Experience managing client-facing software implementations from kickoff through go-live.
• Experience with HR technology, talent management, employee experience, or related SaaS solutions preferred.
• Strong project management, client communication, and problem-solving skills.
• Ability to manage multiple projects and stakeholders simultaneously.
• Experience with requirements gathering, configuration, testing, and/or training.
• Proficiency with Microsoft Excel and common business productivity tools.
• Experience with CRM or project management tools preferred.
• Bachelor’s degree or equivalent professional experience preferred.

• Great work starts with an environment where people can thrive, grow, and do meaningful work. Their benefits and employee experience are designed to support you both professionally and personally.
• Compensation range of $85,000 to $90,000.
• Time to recharge:
  Paid time off including vacation, sick time, company holidays, and floating holidays
• Work-from-home flexibility:
  The…