Senior Technical Support Engineer: Incident & Escalation Lead
Listed on 2026-10-20
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IT/Tech
IT Support, Technical Support
Vertex Inc. is seeking a senior enterprise software support specialist to own and resolve high-priority customer issues across databases, APIs, and ERP integrations.
You will conduct root cause analysis, lead cross-functional investigations, and communicate with executive stakeholders while documenting solutions and improving knowledge bases. Join a team focused on customer outcomes, technical excellence, and collaboration with Product, Development, and QA to reproduce defects, validate fixes,
This role, Senior Technical Support Engineer:
Incident & Escalation Lead at Vertex Inc, could be your next move.
This role offers the option to work remotely.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior Technical Support Engineer:
Incident & Escalation Lead role in the description above.
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