Senior Analyst,Partner Business Capabilities Job Philadelphia area,Pennsylvania USA,IT/Tech

About the Role:

The Senior Analyst, Partner Business Capabilities is a global position that drives the strategic planning, execution, and management of systems infrastructure supporting our Partner/Alliances go-to-market initiatives. This role spearheads the digital transformation of our Partner Experience, focusing on optimizing key capabilities to deliver exceptional service while streamlining processes for both Partners and internal stakeholders. The ideal candidate will enhance Crowd Strike's partner ecosystem by implementing scalable automation solutions, fostering operational excellence, and serving as a key liaison across cross-functional teams to ensure a seamless partner experience.

What You’ll Do:

Strategic Planning & Roadmap Management
Develop and maintain strategic roadmap for Partner capabilities enhancements and initiatives
Drive Partner Capabilities system roadmap evolution to support strategic objectives
Align with Go-to-Market teams on business priorities and policy implementation
Gather business requirements for new enhancements and initiatives
System & Process Management
Serve as primary subject matter expert and escalation point for designated Partner capabilities
Manage system improvement lifecycle from discovery to implementation with stakeholder alignment
Implement data governance processes to ensure system performance and data integrity
Establish KPIs (adoption rates, SLAs, support metrics) to identify optimization opportunities
Troubleshoot and resolve system defects and technical issues
Monitor system workflows to ensure stability and optimal performance
Documentation & Collaboration
Lead the Scalable Operations stream within the Alliances AI Center of Excellence (CoE), overseeing the intake, evaluation, validation, development, and lifecycle management of AI‑powered tools, agents, applications, workflows, and other capabilities in partnership with IT and cross‑functional teams
Create and maintain comprehensive system documentation, operation policy and logical workflows
Coordinate cross‑functional documentation of processes and Partner integration workflows
Collaborate with IT on requirements, documentation, user stories, testing, and training
Lead change management, including training materials, transition documentation and adoption
What You’ll Need:
Bachelor's degree preferred or equivalent work experience
5+ years of Channel/Partner Program/Operations experience
Experience with key Partner capabilities:
Leads, Contracts, Deal Registration, Cloud Marketplace, On‑boarding, Incentives, Quoting (CPQ/RLM), Order Processing, Invoicing, B2B, Training/Certifications, Managed Services, and provisioning
Extensive Salesforce expertise
Experience in fast‑growing SaaS environments
Strong analytical skills with ability to identify anomalies
Self‑starter, detail‑oriented, operationally‑minded, comfortable with flexible hours
Understanding of the benefits and caveats in developing software with the assistance of agentic AI systems
Expertise in identifying and resolving issues related to data and output with AI systems
Excellent project management and communication skills
Proficiency in business applications:
Google Workspace, Excel, PowerPoint, Clari, Tackle, Crossbeam, Miro, Slack, and BI tools (Tableau preferred), experienced with AI tools, e.g., Slackbot AI, Claude Code, Claude Cowork, other agentic systems leveraging Model Context Protocol (MCP), to optimize partner operations and internal workflows
Ability to thrive in fast‑paced environments, demonstrate agility, and navigate ambiguity

Benefits of Working at Crowd Strike:

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption…