Senior Director, Quality Engineering Scalability & Reliability

Identity is the key to unlocking the potential of AI. the company secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission.

Location:

San Francisco, CA | San Jose, CA

Type:
Full-Time

the company is the World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable companies to protect the identities of their applicants, employees, and customers, while providing seamless access from any device, anywhere.

Thousands of customers, including Adobe, Jet Blue, and Farmers Insurance, trust the company to help them work faster, boost efficiency, and stay secure. the company’s top priority is to provide a reliable, scalable, and secure platform. We are building a world where anyone can safely use any technology, and we need exceptional leaders to help us achieve this vision.

As the Senior Director of Performance, Scalability, and Reliability Engineering, you will be responsible for leading the global strategy, architecture, and execution of end-to-end performance testing, capacity planning, and system reliability across all the company product lines.

In this high-impact executive role, you will lead a team of high-performing engineers and managers dedicated to ensuring the the company Identity Cloud operates at peak efficiency, extreme throughput, and five-nines (99.999%) availability. You will partner closely with Core Engineering, Product Management, Infrastructure, and Site Reliability Engineering (SRE) to drive proactive performance testing, push the limits of system scalability, and build guardrails that keep the company resilient against massive enterprise loads.

You will lead a team to conduct Integration testing and Perf testing across the company Products and Platforms for Auth0 and the company Workforce Identity suite of Products.

You will also lead scalability and reliability testing for the company’s agentic AI products to ensure we can scale at Enterprise grade performance and deliver the same reliability as we do for SSO for global customers

• Executive Leadership & Strategy:
  Define and execute the long-term technology roadmap for Integration testing, performance engineering, stress testing, scalability modeling, and reliability validation across the company’s Workforce Identity Cloud and Customer Identity Cloud (Auth0).
• Massive-Scale Performance & Chaos Testing:
  Oversee the development and maintenance of enterprise-scale load, stress, endurance, and chaos testing frameworks capable of simulating millions of peak concurrent authentications and API requests.
• Architecture & Scalability Guidance:
  Serve as a trusted advisor to senior engineering leaders and principal architects, evaluating system designs, microservices, database topologies, and cloud infrastructure for performance bottlenecks and failure modes.
• Proactive Reliability & Guardrails:
  Shift performance and reliability testing left into the CI/CD pipeline, establishing performance budgets, regression alerts, and automated baseline validation for every release. Use AI to improve test coverage, simulate real-world use cases and elevate the quality of Testing process and tools with in the company
• Capacity Planning & Cost Efficiency:
  D…