Solutions Engineer

About Sequel

Every company is becoming a media company. The problem is that most of them are building their audience on someone else's platform, and handing their best data to it.

Sequel fixes that. We power webinars, virtual events, and video programs that live directly on a company's own website, so every registration, view, question, and click becomes first-party data they own. Then we put that data to work. With our new AI agents, Sequel helps marketing teams create programs faster, turn engaged viewers into pipeline, and grow their audience without adding headcount.

We call it
- Human Moments, Agentic Momentum.

We're trusted by 300+ customers, some of the world's fastest growing companies like Cisco, Zoominfo, Clay, Eleven Labs, Newsweek, etc. are building their audience with Sequel. We've kept zero churn among our mid market & enterprise customers, and we've tripled our growth multiple times. We're VC-backed and recently closed a new round of funding to double down on AI and scale the team.

We are looking for a driven and technically fluent Solutions Engineer to join our Customer Success team. You will serve as the primary technical partner for our customers - owning integrations, driving data-informed solutions, and working hand-in-hand with Account Managers to ensure every customer achieves their desired outcomes.

This is a highly cross-functional role that blends deep technical capability with a customer-first mindset. You will be embedded in customer accounts from day one, building trust as the go-to technical advisor while collaborating internally with Product, Engineering, and Sales to champion customer needs.

• Lead technical discovery sessions to deeply understand customer goals, workflows, and pain points with our key integrations (CRM, CMS)
• Design and recommend solutions - including relevant API components and data integration patterns - that map to customer desired outcomes
• Own solution design documentation and updated technical documentation (support articles)

• Lead end-to-end technical onboarding for new a subset of new customers, including integration setup, configuration, and validation
• Serve as the first line of technical escalation - troubleshoot integration issues, actively manage a support queue for requests that require human intervention, and resolve blockers quickly
• Build and maintain integration guides and self-serve troubleshooting resources
• Proactively monitor account health and surface technical risks before they become customer-impacting issues

• Help customers unlock value from their data - advising on reporting strategies and analytics best practices
• Identify patterns across accounts and surface insights to Product and Customer Success leadership

• Work alongside Account Managers on a shared book of accounts, supporting technical integration and troubleshooting needs
• Identify expansion opportunities and surface them to the commercial team
• Act as the technical voice in renewal conversations, upsell discussions, and executive meetings

• Serve as the feedback loop between customers and Product/Engineering - documenting feature requests and bugs with precision
• Contribute to internal playbooks, enablement materials, and knowledge bases
• Mentor junior team members and share integration and solutioning best practices across the CS team

• 3–5 years of experience in a Solutions Engineer, Technical Account Manager, Implementation Engineer, or similar customer-facing technical role
• Hands-on experience designing and troubleshooting integrations: CRM (Salesforce,…