Customer Success Architect

Customer Success Architect (CSA) team provides technical expertise for the post-sales customer experience. Customer Success Architects are responsible for making sure that our customers are meeting their objectives. They are a vital component of our company’s success, working with customers, partners, and product teams to deliver success for our valued customers. CSA supports multiple post-sales roles including GTM, Support, & Product.

What You Will Be Doing

• Sigma champion and product expert, customers will look to you for advice and expertise

• Advisor to our customers on technical best practices including

  • Sigma best practices and patterns
  • Performance and tuning
  • Security including SSO, team organization, and row-level security
  • Embedded and API access
  • Related data products like CDW, ETL, and catalog tools

• Capture product feedback from customers and engage with the product team to improve our product roadmap

• Identify new use cases to grow accounts and find areas where Sigma can provide the most value to ensure renewals

• Cultivate customer references for the marketing team

• Design and develop software solutions for Business Intelligence and analytics products while providing technical expertise for post-sales customer success.

• Working directly with customers to understand business and technical requirements and implementing tailored analytics solutions in customer environments; advising customers on best practices for implementation, performance, security, embedded analytics, and API access; collaborating with Product Managers and Engineering teams to deliver and improve customer solutions;

• Documenting software and technical implementations; monitoring deployed solutions and troubleshooting complex technical issues; and learning product capabilities, release processes, and maintenance procedures to ensure successful customer outcomes.

Qualifications We Need

• Minimum 10 years of business intelligence experience working in a customer-facing technical role (customer success or consulting)
• Customer relationship skills
• Experience with database concepts
• Data warehouse experience - cloud data warehouse preferred (Snowflake, Redshift, Big Query)
• Designing, developing, and writing software and custom solutions using technologies such as JavaScript/Type Script, SQL, React, GraphQL, and Git Hub
• ETL experience
• Experience implementing production business intelligence solutions