Senior Network Engineer

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

At Pavago, one of our clients is hiring a Senior Support Network Engineer to support and maintain ISP and fixed wireless network infrastructure while delivering exceptional technical support to U.S.

-based B2B customers.

This is a customer-facing role requiring strong networking expertise, excellent communication skills, and hands‑on experience with wireless networking technologies, routing, switching, and network troubleshooting. You’ll play a key role in maintaining high network availability, resolving technical issues, and supporting mission‑critical connectivity solutions.

• Provide technical support to U.S.
  
  -based B2B customers.
• Configure, manage, and troubleshoot Mikro Tik and Cisco routers and switches across core and edge ISP networks.
• Monitor network performance, resolve outages, and ensure high network availability.
• Diagnose and resolve complex network issues in a timely manner.

• Plan, deploy, and troubleshoot Fixed Wireless Access (FWA) infrastructure.
• Support Point-to-Point (PTP) and Point-to-Multipoint (PTMP) wireless links.
• Work with wireless platforms including:
  • Cambium
  • Ubiquiti / Uni Fi
  • Aviat
  • Siklu / Ceragon
• Support fixed wireless, managed Wi‑Fi, Starlink, and wireless mesh/backhaul solutions.

• Implement and maintain dynamic routing protocols, including:
  • OSPF
  • BGP
• Maintain reliable routing across ISP network infrastructure.
• Support network performance optimization and stability.

• Flawless written and verbal English communication skills.
• Previous experience in customer‑facing technical support roles.
• Hands‑on experience with fixed wireless/WISP technologies, including:
  • Starlink
  • Managed Wi‑Fi
  • Cambium
  • Ubiquiti / Uni Fi
  • Siklu / Ceragon
• Strong experience configuring and troubleshooting Mikro Tik and Cisco networking equipment.
• Experience implementing and supporting OSPF and BGP
  .
• Experience deploying and troubleshooting PTP and PTMP wireless networks.
• Strong troubleshooting and problem‑solving skills.

• Experience with cloud networking in AWS, Azure, GCP, or similar platforms.
• ITSM experience, preferably with Salesforce.
• Experience with:
  • Starlink
  • 4G/5G networking
  • Peplink SD‑WAN
• Network certifications such as:
  • CCNA
  • Network+
  • Equivalent certifications

• Monitor network health and respond to customer support requests.
• Troubleshoot routing, switching, and wireless connectivity issues.
• Configure and maintain Mikro Tik and Cisco network devices.
• Support fixed wireless infrastructure and resolve outages.
• Work directly with customers to diagnose and resolve technical issues.
• Collaborate with internal teams to maintain reliable network operations.

In short: You’ll support, troubleshoot, and optimize ISP and fixed wireless network infrastructure while delivering exceptional technical support to B2B customers.